POSITION OBJECTIVEThe Senior Food & Beverage Manager is responsible for overseeing food and beverage dining outlets within the hotel. This role ensures the highest level of guest satisfaction and luxury service standards.
ESSENTIAL JOB FUNCTIONS - Supervise and manage F&B outlets and operations ensuring quality, service and luxury standards.
- Monitor and ensure availability of staffing levels, supplies, and equipment are up to standard for both guest and service professional's safety.
- Support and lead additional F&B Managers and F&B service teams in delivering exceptional guest service.
- Ensures a "positive atmosphere" in all outlets including making contact with guests and Service Professionals throughout each shift
- Ensure coverage and monitor scheduling and making necessary adjustments in the best interest of the company or under the leadership of the Director of F&B.
- Create scheduling, be ready to represent the department in payroll meeting
- Attend and lead all pre-shift lineups and conduct ongoing training to ensure that service professionals continue to improve their performance, knowledge of product offerings throughout the hotel and other departments
- Must be familiar with demonstrate knowledge of all products and menu items
- Meets and greets guests in the outlets and to oversee the open table guest profile system
- Maintains clean and organized storage areas, service stations, and dining room
- Handle guest feedback by offering alternatives and solutions to ensure guest satisfaction as the ultimate priority in a timely manner
- Ensures that the outlet maintains the integrity of a responsible vendor of alcohol
- Constantly monitor inventory items to ensure proper tracking and accountability for those items. Oversee the month end inventory as it relates to the outlet
- Ability to multitask and handle high demands of stress and workloads at any given time
- Recommend and oversee the roll out of any new standards set by the hotel or Director of Food and Beverage
- Foster a healthy and working relationship with the back of house while maintaining a high standard for quality of food and presentation
- Responsible for the organization and cleanliness of all the F & B areas
- Work with the Director of Food and Beverage on activations, programing for the outlets
- Collaborate with the Marketing department and build activations on the platforms
- POS programing
- Respond to guests' disputes on a timely manner
- Ordering and restocking of products
EDUCATION/EXPERIENCE- Strong knowledge of fine dining, wine & spirits and hotel operations
- Must be 18 years of age or older.
- High school diploma or general education degree (GED) required.
- Previous restaurant management or supervisory experience
- Luxury hospitality experience preferred.
- Union experience preferred.
- Must be available to work weekends and holidays
REQUIREMENTS- The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is regularly required to stand; walk' use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch; talk and hear.
- The employee must be able to lift and move up to 25 pounds.
- The employee must be able to see differences in widths and length of lines such as those on graphs.
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT- Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.
- Must be able to change activity frequently and cope with interruptions.
- Ability to work both indoors and outdoors based on business demands
- Works on special projects and contributes ideas to the growth of the department.
- Walking and standing are required for most of the workday and possibly for 8 hours or more. Length of time of these tasks may vary from day to day and task to task.
- Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
- Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
- Must be able to read, write and converse in English
- Must be able to lead groups of people in variety of activities
- Must be able to work alone with no supervision
