Salesforce

Senior Experience Architect

Salesforce • $207K — $285K *
Washington, DC 20011In-Person
Education, Government & Non-Profit
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 8+ years in customer-facing roles with design team leadership experience.
  • Deep understanding of Experience Design principles and methodologies.
  • Proficient in design tools like Figma and familiar with designing for enterprise systems.
  • Strong experience in Public Sector projects and customer relations management.
  • Excellent verbal/written communication and problem-solving skills.

Responsibilities

  • Advise clients on change management and process improvements.
  • Conduct research to identify client needs and opportunities.
  • Lead experience design activities throughout project lifecycles.
  • Produce design artifacts like user flows and prototypes.
  • Foster collaboration and alignment among project stakeholders.
  • Integrate human-centered design methodologies into project delivery.
  • Coach and develop design team members for delivery consistency.

Benefits

  • Remote work opportunities with a Washington D.C. base.
  • Opportunity for travel (up to 30%) to engage with clients.
  • Participation in a strong community of design practitioners.
  • Professional development through strategic initiatives within the company.
  • Working within a company that values integrity, transparency, and customer success.
Full Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Customer Success

Job Details

Job Description: Senior Experience Architect
Location: Washington D.C. - remote

About the role:
As part of the Experience Services Competency in Salesforce Professional Services, the team is seeking a Senior Experience Architect. The Senior Experience Architect is responsible for ensuring overall delivery excellence and quality across Salesforce Professional Services customers. They have strong Public Sector consulting experience and a deep understanding of Experience Design services deliverables. They strive to better understand and improve processes to help our Experience Services team thrive. The Senior Experience Architect also partners with other roles on customer engagements to ensure customer and Salesforce Professional Services success.

Your Impact - Key Responsibilities
  • Strategic Advisory
    • Serve as a trusted advisor to our customers, advising on change management best practices while recommending potential areas for improvement.
  • Discovery & Design Strategy
    • Perform and distill customer, industry, and end-user research to identify key customer needs, expectations, and experience-led business opportunities.
    • Develop and execute holistic design strategies for complex transformation initiatives.
  • Design Execution
    • Lead and drive key experience design activities throughout a project's lifecycle including conducting interviews and synthesizing, preparation of design work for collaboration with functional and technical counterparts, developing an experience vision and identifying key features and capabilities needed.
    • Produce user flows, wireframes, prototypes, and/or design specs following human-centered methods.
    • Understand and guide research, interaction, and visual design across the Salesforce platform, creating designs that adhere to and extend existing platform guidelines-promoting configuration best practices before custom solutions.
    • Conduct design validation and/or user testing with end-users.
    • Create inclusive designs for all users; advocate for accessibility.
    • Present concepts clearly and support design decisions.
    • Continually strive to raise the bar for the overall quality of design and design artifacts.
  • Stakeholder Alignment & Collaboration
    • Drive stakeholder alignment, engagement, and buy-in across functions.
    • Work with multi-disciplinary teams and consistently promote active collaboration, co-creation, and continual alignment while building close relationships with customers and key stakeholders.
  • Methodology Integration
    • Integrate human-centered service design methodologies, and Design Thinking methodology and outcomes. Demonstrate repeatable design methodologies for customer self-sustainment.
  • Operational Excellence
    • Collaborate closely with program management teams to integrate design strategies into program delivery. Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution.
    • Lead, coordinate, and/or manage one or more tracks of work and/or a project team independently or in conjunction with key project team members.
    • Collaborate with internal team members to structure project work, plan, and complete customer engagements.
    • Develop and manage a project design plan, considering key tasks, activities, and dependencies needed for desired outcomes.
    • Lead changes in project scope, identify potential issues, and adjust when necessary.
  • Team Leadership
    • Coach and develop other Experience Design practitioners and project team members to a consistent, repeatable delivery standard. Serve as a point of escalation and lead team members to drive results on customer engagements. Positively impact customer renewals and extensions when applicable.
  • Business & Practice Impact
    • Support building the Experience Design capability within the Experience Services Competency; share standard methodologies and collaborate with and advise peers.
    • Identify and lead internal strategic initiatives to grow the consulting practice; serve as an active contributor to the community's overall knowledge base and expertise. Generate positive feedback from internal teams and leadership.


Minimum Qualifications
  • Experience: Minimum 8 years of industry experience in customer-facing roles leading teams of designers and/or tracks of work on complex experience-led engagements with large-scale transformation, as part of a cross-functional team. Track record of delivering exceptional experiences from start to finish.
  • Core Competencies: Experience leading Experience Design/User Experience relevant workstreams. Deep knowledge of Experience Design and User Experience principles, methodologies, and tools. Experience architecting scalable, integrated platform experiences within complex enterprise ecosystems using multiple approaches, including analytics and user research, to drive decisions and develop design iterations. Application of AI tools in services delivery.
  • Technical Skills: Ability to leverage a wide range of product design, information design, interaction design, and visual design skills in order to deliver world-class experiences and solutions. Expert knowledge of current design tools such as Figma, along with an ability to quickly learn new tools as they emerge. Experience working with design systems (for e.g., Salesforce Lightning Design System). Ability to present and share the rationale behind the proposed solutions using appropriate mediums (sketches, schematics, wires, click-throughs, storyboards, high-fidelity mocks, rapid prototyping and end-to-end narratives).
  • Product Knowledge: Knowledge or experience using Salesforce products and solutions or experience with Microsoft Dynamics, Oracle, SAP or other commercial off-the-shelf enterprise software.
  • Communication: Excellent verbal and written skills. Passionate about delivering business and user value with the ability to articulate Experience Design and User Experience value to stakeholders at all levels. Strong workshop design and facilitation skills.
  • Problem Solving: A proactive, resourceful, creative thinker with the ability to inspire others and who can navigate dynamic situations.
  • Relationship Management: Consistent track record of building customer relationships. A great listener with the ability to connect with people in diverse roles.
  • Sector Expertise: Proven experience with Public Sector customers (Federal Civilian, Defense, State & Local Government, Nonprofit, or Education).
  • Education: BA/BS or MA/MS in a related field, or equivalent experience.
  • Travel: A willingness to travel when required (up to 25-30% of the time) and an understanding of the value of working onsite with our customers.
  • Other Requirements: Sole U.S. citizenship (U.S. born or naturalized; no dual citizenship) required. Agree to complete a Minimum Background Investigation (MBI) for a Moderate Public Trust position with the U.S. federal government.)


Preferred Qualifications
  • Salesforce Administrator Certification
  • Salesforce Certified Platform User Experience Designer Certification
  • Salesforce Strategy Designer Certification
  • Salesforce Agentblazer Innovator or Agentblazer Legend Credential


Leadership Qualities
  • Passion: Passionate about customer success.
  • Mindset: Approaches work with a "Beginner's Mind" - always learning and listening.
  • Leadership: Self-aware and strategic thinker; proficient at building strong relationships and managing personnel.
  • Engagement: A strategic storyteller who influences C-level executives with clarity and authority.
  • Team Player: Adept at collaboration and working with members of a multi-functional team.
  • Trust: Trusts and demonstrates the company's core values; shows integrity, transparency, and reliability.
  • Adaptability: Excels in high levels of uncertainty and change.
  • Agility: A collaborative team player who moves fast to drive business value and results in uncertain environments.


Please submit a résumé with links to your portfolio. Submissions without portfolios or work samples will not be considered.

Important: Sole U.S. citizenship (U.S. born or naturalized; no dual citizenship) required. Agree to complete a Minimum Background Investigation (MBI) for a Moderate Public Trust position with the U.S. federal government.)

*LI-Y

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

Explore Job Opportunities

Ready to take the next step in your career? Explore the wide range of employment opportunities at Salesforce. From technical roles to customer engagement positions, we are continuously hiring talented individuals who are passionate about making a difference.

Stay Connected

Keep up to date with the latest at Salesforce by following our careers blog. Gain insights from the people who work here and learn how you can bring your career to the next level with Salesforce.

Apply Now

Are you ready to join a company that's leading the way in CRM technology? Search open positions that match your skills and interests on our careers page. Tailor your resume, prepare for your interview, and take the first step towards a rewarding career at Salesforce.

SEARCH SALESFORCE JOBS

Join Salesforce today and be part of a company that's shaping the future of technology, fostering a culture of innovation, and building a more equitable world.
Learn more about Salesforce
Size
73,541 employees
Market Cap
$130.4 billion
Industry
Enterprise Technology
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
NASDAQ
CRM
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Salesforce

More Education, Government & Non-Profit Jobs

Find similar Senior Experience Architect jobs:

NationwideWashington, DC