8+ years in field engineering, systems integration, or a similar role
Deep knowledge of access control systems, including Base Building and Multifamily deployments
Hands-on experience with wireless locks and 3rd party system integrations
Strong networking and electrical troubleshooting skills
Comfort working alone at customer sites under pressure
Clear written and verbal communication with technical and non-technical audiences
Willingness to travel about 90%, in-country and internationally
Responsibilities
Lead on-site diagnosis and recovery of troubled installations and live deployments
Troubleshoot across access control hardware, wireless locks, networking, power, and cloud-connected software
Resolve issues in Base Building and Multifamily deployments and in 3rd party integrations
Write root-cause analyses and file well-documented bugs and improvement requests with Engineering
Mentor Associate Field Engineers and set troubleshooting playbooks and standards
Work with Support, Product, and reseller and integrator partners to close out escalations
Serve as technical lead for the Field Engineering team
Benefits
Full-time employment
Opportunity to work on critical installations
Mentorship role for junior engineers
Exposure to diverse technical challenges
Travel opportunities, both domestic and international
Full Job Description
Senior Engineer - Field
Department: Engineering - Access
Employment Type: Full Time
Location: Bethesda
Reporting To: Vice President, Engineering
Compensation: $150,000 / year
Description
You are the engineer we send in when an installation or a deployed system is in trouble. You'll lead on-site diagnosis and recovery, find root causes, and take what you learn back to Product and Engineering so the same problems don't recur. You're part of Engineering: Support escalates to VP, Engineering, and you are deployed by Engineering Leadership when on-the-ground intelligence is critical to issue resolution.
What You'll Do
Lead on-site diagnosis and recovery of troubled installations and live deployments, during and after install
Troubleshoot across access control hardware, wireless locks, networking, power, and cloud-connected software
Resolve issues in Base Building and Multifamily deployments and in 3rd party integrations
Write root-cause analyses and file well-documented bugs and improvement requests with Engineering
Mentor Associate Field Engineers and set troubleshooting playbooks and standards
Work with Support, Product, and reseller and integrator partners to close out escalations
Serve as technical lead for the Field Engineering team.
What You Bring
8+ years in field engineering, systems integration, or a similar role
Deep knowledge of access control systems, including Base Building and Multifamily deployments
Hands-on experience with wireless locks and 3rd party system integrations
Strong networking and electrical troubleshooting skills
Comfort working alone at customer sites under pressure
Clear written and verbal communication with technical and non-technical audiences
Willingness to travel about 90%, in-country and internationally
