What you'll doWe are looking for a Senior Engagement Manager to join our Customer Success team. The Customer Success team is responsible for all elements of customer success including: digital transformation strategy, adoption best practices, implementation services, education and support. The Engagement Management team fulfills the role of trusted advisor to sales and customers, with a deep understanding of end-to-end professional services, training, and deployment of the Docusign platform. They have the ability to understand a customer's needs, convey steps that customers can take to be successful, recommend best practices in deploying software, and align the right services to promote successful customer outcomes. The Senior Engagement Manager partners closely with the field sales team and supports their deals through the alignment and selling of services. Engagement Managers are the conduit between Sales and Professional Services, ensuring the downstream teams are prepared to support the services that are sold during the sales cycle.
This position is an individual contributor role reporting to the Director, Engagement Management.
Responsibility- Drive success of the company's goals and objectives through achieving individual sales quotas
- Lead by example on the Engagement Management team exemplifying activities such as driving services sales best practices, partnering with EMs on how to approach deals and positioning, and able to independently run Enterprise sales cycles with a long term strategic approach
- Develop strong relationships with Field Sales, Customers, Professional Services, Customer Success, and Operations to ensure alignment and increase the likelihood of customer success and satisfaction
- Align to the sales team's account and deal strategies, engage in the selling cycle, and pitch the appropriate services to support customer outcomes
- Scope services, propose and recommend approaches to customers, and estimate work effort to develop a Statement of Work
- Understand the various services and training offerings and what outcomes are achieved when each type of service are leveraged by customers
- Communicate technical concepts in business or technical terms
- Partner with Professional Services to ensure appropriate knowledge transfer is conducted once a deal is sold and to support the team when challenges arise
- Anticipate problems and recommend innovative solutions
- Achieve customer satisfaction through the sale of sound consulting projects
- Achieve quotas each quarter - this is a quota-carrying Services Sales role
- Travel 10-20%
Job DesignationRemote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What you bringBasic- 8+ years of related experience with a Bachelor's degree or 6 years of related experience with a Master's degree
- 8+ years of experience in an enterprise level software consulting or services sales
- Experience in consulting as a consultant
Preferred- Proven track record for attaining and exceeding annual quota
- Ability to collaborate with sales to build and execute complex account strategies and sales plays
- Ability to scope and estimate projects and drive contracts and deals to closure
- Understanding of enterprise development lifecycle (Agile, Hybrid, Waterfall) and ability to communicate the differences between each as well as how projects are managed in each approach
- Knowledge of SaaS and Cloud-based enterprise software offerings
- Ability to lead initiatives and support the growth of other Engagement Managers on the team
- Collaborative and open to support the team on deals, processes, and share skills of how to be most productive as an Engagement Manager
- Self-starter that initiates their own personal growth through independent learning of the Docusign Intelligent Agreement Management and methods to support customers in digitizing their System of Agreement
- Excellent verbal and written communication skills as well as reporting and presentation expertise
Wage TransparencyPay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.
Based on applicable legislation, the below details pay ranges in the following locations:
California: $135,100.00 - $201,450.00 base salary
Illinois, Colorado, Massachusetts and Minnesota: $131,800.00 - $191,200.00 base salary
Washington, Maryland, New Jersey and New York (including NYC metro area): $131,800.00 - $195,925.00 base salary
Washington DC: $135,100.00 - $195,925.00 base salary
Ohio: $128,200.00 - $185,875.00 base salary
This role is also eligible for the following:
- Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
- Stock: This role is eligible to receive Restricted Stock Units (RSUs).
Global benefits provide options for the following:
- Paid Time Off: earned time off, as well as paid company holidays based on region
- Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
- Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
- Retirement Plans: select retirement and pension programs with potential for employer contributions
- Learning and Development: options for coaching, online courses and education reimbursements
- Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.
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