The Senior Platform Engineer - Endpoint defines and operates the enterprise endpoint management platform to deliver secure, reliable and scalable device services across global office, remote and manufacturing environments. This position owns endpoint architecture, standards and platform strategy for Intune/Autopilot and Jamf/macOS, including compliance, provisioning, application delivery and patch management. Additionally, this position drives platform health through engineering design, telemetry and continuous improvement, and partners closely with Cybersecurity, Infrastructure and Service Desk teams to ensure stable and scalable endpoint services. The individual in this position also serves as the senior escalation point for complex or systemic endpoint issues while enabling ongoing improvement of the digital workplace environment.
What You Will Do at GracoDigital Workforce Experience- Ensure consistent, reliable endpoint services that enable a seamless end user experience across office, remote and manufacturing environments
- Design platform standards and guardrails the reduce incidents and improve Service Desk effectiveness
- Balance security, usability and operational requirements when designing endpoint solutions
- Communicate platform changes, risks and known issues clearly to IT partners and stakeholders when user or production impact is expected
Endpoint Engineering & Platform Ownership- Own endpoint architecture, standards and core platforms including Intune, Autopilot and Jamf
- Define and maintain provisioning models, compliance baselines, application delivery and configuration standards
- Lead design and implementation of endpoint solutions that support enterprise and manufacturing environments
- Partner with Security to define and enforce endpoint compliance, access and protection standards
Platform Reliability & Issue Resolution- Act as Tier 3 escalation point for complex endpoint issues involving Windows, macOS, iOS, and Android environments
- Lead root cause analysis and resolution of systemic endpoint issues, such as enrollment failures, policy conflicts, configuration drift, and update failures
- Support high-impact issues impacting shared workstations, role-based devices, and manufacturing environments
- Partner with Service Desk, Security and Infrastructure teams to implement permanent correct actions
Continuous Improvement- Drive continuous improvement with a bias for automation of endpoint platforms, tooling, and operational processes
- Define, maintain and improve endpoint standards, reference architectures and troubleshooting playbooks
- Leverage telemetry and trend analysis to improve platform stability and reduce operational noise
Operational Support- Serve as a senior escalation resource as part of an on-call rotation for critical endpoint platform incidents
- Respond to business-critical endpoint failures outside standard business hours when required
- Coordinate cross-team response during outages or high-impact endpoint events.
What You Will Bring to Graco- Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent practical experience
- 5+ years of experience in engineering enterprise endpoint environments
- Deep hands-on expertise with Microsoft Intune, Autopilot, endpoint compliance, update strategies and application lifecycle management
- Strong experience with macOS enterprise management using Jamf or equivalent tooling
- Proven ability to design endpoint architectures and lead cross-functional technical solutions
- Experience supporting manufacturing or operationally critical environments
- Ability to operate and both technical and platform levels, translating business needs into endpoint solutions
- Experience influencing cross-functional teams including Security, Infrastructure and Service Delivery
Accelerators- Master's degree in a relevant technical field
- Jamf 200/300/400 certifications or equivalent macOS management certifications
- Experience working in global manufacturing organizations.
- Experience supporting cloud modernization or digital workplace transformation initiatives
Behavioral Competencies- Succeeding as One with Our Customers - Aligns endpoint solutions to real business and operational needs.
- Communicate & Collaborate - Clearly communicates complex technical concepts across IT and business teams.
- Reliable Under Any Circumstance - Maintains control and sound judgment during high-impact incidents.
- Do What You Say - Demonstrates ownership and accountability for platform outcomes.
- Drive Results - Delivers measurable improvements to stability, security, and user experience.
The base pay range for this position is listed below, exclusive of fringe benefits or other compensation. If you are hired, your final base hourly rate will be determined based on factors such as geographic location, skills, competencies, education, and/or experience. In addition to those factors, we will also consider internal equity of our current employees. Please keep in mind that the range provided is the full base salary range for the role. Hiring at or near the maximum of the range would not be typical to allow for future and continued salary growth.
$98,300.00 - $172,000.00
