ABOUT THE POSITION: SENIOR MANAGER, ECOMMERCE FULFILLMENT - The Senior Manager, eCommerce Fulfillment leads and develops the team responsible for picking, packing, and shipping all eCommerce orders placed on Tandyleather.com, ensuring accurate, efficient, and cost-effective order processing and delivery to customers. This hands-on role oversees all eCommerce fulfillment functions-including picking, packing, shipping, and quality control-while driving operational excellence through industry best practices and continuous process improvement. The Senior Manager is accountable for meeting productivity, cost, and on-time-ship KPIs, implementing workflow improvements, and fostering a culture of safety, accountability, and high performance. This role is responsible for actively leading, coaching, and mentoring team members to achieve and sustain exceptional individual and team performance, while partnering closely with IT, Web Merchandising, and Customer Service to deliver an outstanding customer experience.

KEY RESPONSIBILITIES:

eCommerce Order Fulfillment (Picking, Packing & Shipping)

Oversee the picking, packing, and shipping of all eCommerce orders placed on Tandyleather.com, ensuring every order is processed accurately, on time, and in a cost-efficient manner from click to delivery.

Team Leadership & Shift Supervision

Lead, mentor, and support a team of eCommerce fulfillment associates, fostering a culture of accountability, safety, and continuous improvement. Plan labor needs to match daily and seasonal order volume, assign tasks, and provide hands-on coaching to team leads and associates to develop skills and enhance performance. Ensure thorough onboarding, position-specific and safety training, and ongoing compliance with Tandy's policies and procedures, while actively engaging and motivating the team to achieve productivity and quality goals.

Quality Control & Compliance

Manage rigorous checks for order accuracy, product condition, and packaging quality, ensuring every customer order is picked, packed, and labeled correctly and in full compliance with internal quality standards and carrier requirements.

Safety

Oversee and maintain a safe and clean working environment and implementing and training in safety protocols .

Process Improvement & Warehouse Metrics

Monitor and analyze key performance indicators-such as pick accuracy, order fill rate, time to ship, and cost per order-to track productivity and service levels, including performance during peak seasonal volume. Proactively identify bottlenecks and process inefficiencies, then lead cross-functional continuous improvement initiatives to enhance speed, accuracy, and cost efficiency while fostering a culture of data-driven decision making and accountability.

Cross-Departmental Communication

Foster strong cross-department communication by partnering with teams across IT, Web Merchandising, Marketing, and Customer Service to align on promotions, product launches, and order volume expectations, sharing key performance insights and driving continuous improvement in eCommerce fulfillment performance.

Special Projects

Undertake additional initiatives and projects as assigned.

REQUIREMENTS

• Experience & Leadership

• 5+ years of warehouse supervision/management experience leading a sizeable team of associates in a distribution, parcel fulfillment, or similar high-volume environment.
• Proven record of coaching, mentoring, and developing teams to achieve productivity, accuracy, and efficiency KPIs in a deadline-driven setting.
• Demonstrated ability to foster engagement, accountability, and a culture of continuous improvement.

• Operational Expertise

• Hands-on experience with eCommerce or direct-to-consumer order fulfillment, parcel shipping operations, and seasonal/peak-volume throughput planning.
• Proficiency with standard warehouse equipment (e.g., forklift, pallet jack, scissor lift) and ability to train and certify team members.
• Familiarity with WMS platforms, barcode scanning, and small-package/parcel carrier shipping (e.g., UPS, FedEx, USPS) to ensure accurate, timely, and cost-effective deliveries.
• Strong working knowledge of warehouse layouts, safety protocols, and regulatory compliance standards, with a track record of successful implementation.

• Collaboration & Communication

• Excellent written and verbal communication skills, with the ability to collaborate across departments such as IT, Web Merchandising, Marketing, Customer Service, and Transportation to resolve issues and align priorities.
• Skilled at clear, proactive communication with all levels of staff and management to ensure timely completion of duties and accurate reporting of issues.

• Technical Skills

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and the ability to quickly learn and adapt to new technology systems; familiarity with eCommerce platforms (e.g., Shopify) is a plus.

• Personal Attributes

• Highly organized, detail-oriented, and capable of managing multiple priorities with a strong work ethic and commitment to accuracy and high productivity.
• Self-motivated, innovative, and eager to identify "better ways" to improve processes and efficiency.
• Willingness to learn multiple functions and cross-train as needed.

• Education & Physical Requirements

• High school diploma or GED required; bachelor's degree preferred.
• Reliable transportation, excellent attendance, and punctuality.
• Ability to bend, walk/stand for 8+ hours, and lift 30-50 lbs.
• Comfortable working in our air-conditioned, climate-controlled distribution center.

TLF offers great benefits and a competitive compensation package:

• Air conditioned/climate-controlled warehouse in our state-of-the-art Benbrook facility.
• Competitive compensation - strong pay for performance culture.
• Regular Incentive Bonus Programs - based on performance and productivity, a great way to grow your pay!
• Paid Holidays - 10 paid holidays available on day one of employment.
• Paid Time Off - beginning at 60 days of employment.
• Comprehensive health care coverage options: medical, dental, vision plus life and disability insurance
• 401(k) Plan - company matched
• Employee discounts on our products
• And much, much more!

Salary of $80,000-$85,000 per year based on experience/certifications.