Scotiabank

Manager, Sustainment & Control

Scotiabank • $100K — $120K *
Dallas, TX 75217In-Person
Finance & Insurance
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Finance, Accounting, Business Administration, or related field preferred.
  • 5 to 8 years of experience in Transaction Banking Operations, Cash Management, or related operational roles.
  • Solid understanding of corporate/commercial deposit products and back-office operational processes.
  • Working knowledge of operational risk management, controls, and procedural documentation standards.
  • Strong technical proficiency in MS Office tools; familiarity with process mapping and reporting tools preferred.
  • Strong organizational and communication skills with the ability to manage multiple priorities.

Responsibilities

  • Promote a customer-focused culture for effective service delivery and strong internal partnerships.
  • Execute and support sustainment and change initiatives, including process enhancements and controls uplift.
  • Support planning and delivery of initiatives through analysis and documentation of business requirements.
  • Lead development and execution of the product and program roadmap, ensuring alignment and delivery of scope and milestones.
  • Drive resolution of risks or gaps impacting delivery timelines.
  • Design, implement, and maintain operational controls to mitigate operational risk.
  • Identify opportunities for process improvement and automation to enhance efficiency.

Benefits

  • Flexible benefit programs to support family, financial, physical, mental, and social health needs.
  • Encouragement for holistic well-being and bringing your best self to work.
Full Job Description
Purpose

The Manager, Sustainment & Control contributes to the overall success of Global Transaction Banking (GTB) US Cash Management Operations by supporting the execution, sustainment, and continuous improvement of operational frameworks, controls, and system usage. The role ensures that sustainment activities, operational controls, and change adoption are executed effectively and in compliance with governing regulations, internal policies, and procedures. Working under the direction of the Senior Manager, the role supports delivery of business initiatives, management of operational risk, and embedding of sustainable processes into daily operations.

What You'll Do

  • Promotes a customer-focused culture within the team to support effective service delivery and strong internal partnerships.
  • Executes and supports sustainment and change initiatives, including process enhancements, controls uplift, and system usage initiatives.
  • Supports planning and delivery of initiatives through analysis, documentation of business requirements, UAT support, and procedure development.
  • Lead and support the development and execution of the product and program roadmap by ensuring alignment and delivery of defined scope, milestones and target delivery dates.
  • Drive resolution and escalation of any risks, dependencies or gaps that could impact delivery timelines.
  • Designs, implements, and maintains operational controls to ensure effective sustainment and mitigate operational risk.
  • Identifies opportunities for process improvement and automation to streamline workflows and improve efficiency.
  • Oversee and maintain Quality Control and Quality Assurance frameworks and processes including standards, reviews, sampling and validation checkpoints
  • Develops and maintains operational procedures, user guides, knowledge materials, and training documentation
  • Tracks and reports management metrics (KPIs / KRIs) and escalates risks and issues as appropriate.
  • Ensures processes are embedded into daily operations and adhered to across supported teams.
  • Demonstrates effective communication and coordination with internal and external stakeholders.
  • Manages and develops direct reports through coaching, performance feedback, and development planning.
  • Maintains working knowledge of GTB products, systems, and operational processes.
  • Understands and applies the Bank's risk appetite and risk culture in day-to-day activities, ensuring compliance with operational, regulatory, AML/ATF/sanctions, and conduct risk obligations.
  • Maintains a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviors
  • Other duties as assigned


What You'll Bring

  • Bachelor's degree in Finance, Accounting, Business Administration, or related field preferred.
  • 5 to 8 years of experience in Transaction Banking Operations, Cash Management, or related operational roles.
  • Solid understanding of corporate/commercial deposit products and back-office operational processes.
  • Working knowledge of operational risk management, controls, and procedural documentation standards.
  • Strong technical proficiency in MS Office tools; familiarity with process mapping and reporting tools preferred.
  • Strong organizational and communication skills with the ability to manage multiple priorities.


Interested?

If your experience is closely related but doesn't align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!

What's in it for you?

Scotiabank wants you to be able to bring your best self to work - and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

#GBM

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
Finance & Insurance
5 Year Trend
+7%
NASDAQ
BNS
* Ladders Estimates

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