The JobThe Senior Director, Vendor Management leads the strategy, governance, contracting, performance management, financial stewardship, and regulatory compliance for all Supplemental Benefit vendors supporting Medicare Advantage (MA) and Medicare Supplement (Medigap) products. This leader sets the long-term vendor strategy and operating model. The goal is high-quality member experiences, regulatory compliance, operational excellence, cost efficiency, innovation, and support for the organization's growth.
The role is the senior business owner for supplemental benefit vendor relationships, including but not limited to dental, vision, hearing, transportation, fitness, over-the-counter (OTC), meal delivery, home and community support services, and other value-added benefits. The Senior Director advises executive leadership on vendor strategy, investment priorities, risk, and performance. The role aligns Product, Operations, Compliance, Legal, Finance, Procurement, Network Management, Quality, and Member Experience teams around shared goals.
You WillEnterprise Vendor Strategy & Portfolio Leadership: Define and carry out a multi-year strategy for the Supplemental Benefit vendor portfolio across MA and Medigap products. Serve as the executive sponsor for strategic vendor partners. Advise executive leadership on portfolio decisions, market trends, emerging capabilities, and ways to stand out from competitors. Drive portfolio decisions on consolidation, replacement, insourcing or outsourcing, and new partnerships.
Vendor Governance: Establish and oversee the vendor governance framework, including executive business reviews, performance forums, strategic planning sessions, and escalation processes. Set standards for consistent oversight across the vendor portfolio.
Contracting & Procurement: Provide strategic oversight of sourcing, evaluation, negotiation, and execution of complex, high-value vendor agreements, renewals, terminations, and competitive bids. Partner with Legal, Compliance, Procurement, Member Experience, and Finance so that contracts cover regulatory, operational, performance, data privacy, and financial requirements. Set standards for service level agreements (SLAs), performance guarantees, and contractual accountability.
Financial Stewardship: Own portfolio-level vendor economics, budgets, forecasts, and business cases. Lead cost-management strategies that deliver measurable financial and operational value.
Vendor Performance Oversight: Set the performance management framework for all supplemental benefit vendors, including KPIs, scorecards, service levels, quality metrics, utilization, and member outcomes. Hold vendors and internal partners accountable for performance and corrective action plans.
Regulatory Compliance & Risk Management: Ensure the vendor portfolio complies with CMS requirements, MA and Medigap regulations, HIPAA, and applicable federal and state rules. Lead portfolio-level risk assessment, monitoring, and audit readiness for delegated and non-delegated vendors. Identify, escalate, and reduce significant operational, financial, regulatory, and reputational risks.
Cross-Functional Leadership: Lead decision-making across functions to align vendor strategy with benefit design, annual enrollment readiness, product launches, Quality and Stars priorities, and member experience goals. Resolve complex tradeoffs and remove barriers to execution.
Executive Reporting & Influence: Present vendor portfolio performance, risks, and strategic recommendations to executive leadership and governance committees. Represent the organization with senior vendor executives and external partners.
Member Experience & Operational Excellence: Use data, member feedback, complaints, appeals, and utilization trends to improve access, satisfaction, and service quality. Sponsor initiatives that simplify the member experience and support growth.
Organizational & Team Leadership: Build and lead a high-performing vendor management organization, including leaders of leaders. Define structure, roles, goals, and succession plans. Foster a culture of accountability, collaboration, continuous improvement, and member-focused decisions.
We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.
Actively support the achievement of SCAN's Vision and Goals.
Other duties as assigned.
Your QualificationsBachelor's Degree in Business Administration, Healthcare Administration, Finance, Public Health, or related field. Master's degree preferred.
12+ years of healthcare industry experience, including significant leadership in vendor management, contracting, procurement, or health plan operations.
7+ years of leadership experience, including leading leaders and directing complex cross-functional initiatives across the organization.
Extensive experience supporting Medicare Advantage, Medicare Supplement, managed care, or health insurance products.
Demonstrated success developing vendor portfolio strategies and negotiating complex, high-value agreements with strategic partners.
Deep knowledge of healthcare regulatory requirements, including CMS and HIPAA, and experience supporting audits or regulatory examinations.
Proven ability to manage a large portfolio of vendors, contracts, budgets, and organization-wide initiatives at the same time.
Advanced analytical, financial, negotiation, and problem-solving skills.
Executive-level communication, influence, and stakeholder management skills.
Experience Preferred:
Certification in procurement, contract management, project management, risk management, or vendor management
Experience leading supplemental benefit vendor strategy within a Medicare Advantage organization.
Experience with delegated vendor oversight programs, third-party risk management, and CMS audit requirements.
Experience leading large-scale transformation, vendor consolidation, major implementations, or portfolio optimization.
What's in it for you?- Base Pay Range: $200,000-$260,000, Salary + Incentive Plan
- Work Mode: Mostly Remote
- An annual employee bonus program
- Robust Wellness Program
- Generous paid-time-off (PTO)
- 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days
- Excellent 401(k) Retirement Saving Plan with employer match
- Robust employee recognition program
- Tuition reimbursement
- An opportunity to become part of a team that makes a difference to our members and our community every day!
We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!
At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
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