Optum Health is reimagining how care is delivered, supported, and experienced in an AI-enabled world. This Senior Director role will lead to the strategy, operating model, and disciplined execution required to move from isolated AI pilots to scaled, safe, human-centered adoption across clinicians, employees, business partners, and technology teams.
The Senior Director, AI Strategy, Experience & Reimagination will define the vision, build the operating system, and lead the execution model that makes AI practical, trusted, and valuable in daily work. This leader will connect clinical operations, workforce modernization, experience design, product, technology, governance, and executive decision-making into one coherent system of reimagination.
This is a senior enterprise leadership opportunity for someone who can shape strategy, translate complexity into action, influence executives, activate teams, and deliver measurable outcomes across cost, quality, speed, experience, risk, and workforce readiness.
This role owns the future-state AI reimagination agenda for Optum Health. It brings together strategy, clinician and employee experience, business value, governance, operating model design, and AI-enabled delivery practices to create a connected model for how work gets done.
Primary Responsibilities: - Define and evolve the enterprise AI strategy for Home & Community Care Delivery, aligned to clinical, operational, technology, workforce, and experience priorities
- Translate business and clinical problems into focused AI opportunities, operating model changes, and measurable value cases
- Craft the strategic narrative required to secure executive alignment, funding, prioritization, and sustained adoption
- Serve as a senior advisor to executives on AI strategy, AI-enabled operating model evolution, and enterprise transformation choices
- Reimagine clinician experience by understanding pain points, redesigning workflows, and activating clinicians into AI-supported ways of working
- Modernize employee experience, adoption, learning, readiness, and behavior change for AI-enabled operating models
- Partner with UX, product, clinical, operational, and technology teams to ensure AI improves the end-to-end experience, not only the technical process
- Ensure patients, members, and caregivers experience AI as simplicity, clarity, access, and better care delivery
- Design the future-state operating model, including structures, roles, rhythms, decision pathways, and accountability mechanisms needed to scale AI across clinicians, workforce teams, business partners, and technology organizations
- Lead governance frameworks, prioritization processes, and executive forums that improve clarity, speed, quality, and risk management
- Integrate clinical, operational, UX, product, data, engineering, quality, and delivery teams into a unified reimagination engine for AI-enabled care delivery
- Define maturity models, scorecards, standards, and continuous improvement routines that sustain AI adoption after initial transformation
- Lead the evolution of the AI Delivery Lifecycle across pods, sprints, and deployment cycles, ensuring readiness, quality, safety, and value realization
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications: - Bachelor's degree in business, healthcare administration, technology, engineering, computer science, or related field; equivalent experience considered
- 10+ years of progressive leadership experience in AI strategy, digital transformation, operating model design, healthcare operations, experience reimagination, or organizational transformation
- 6+ years of proven experience leading large-scale enterprise transformation programs from strategy through adoption and value realization
- Experience designing governance, prioritization, accountability, and delivery mechanisms for complex cross-functional initiatives
- Experience leading multidisciplinary teams and influencing senior executives across business, clinical, workforce, product, technology, and operations functions
- Demonstrated success improving clinician, employee, customer, member, patient, or end-user experience through workflow, process, product, service, or operating model redesign
- Demonstrated solid executive communication, strategic narrative, stakeholder influence, and decision-framing skills
Preferred Qualifications: - Master's degree in business administration, healthcare administration, public health, information systems, engineering, or related field
- Experience in healthcare delivery, clinical operations, home-based care, care management, or workforce transformation
- Experience operating in highly regulated environments where safety, quality, privacy, security, and trust are critical
- Background in UX, service design, human-centered design, change management, or product strategy
- Prior leadership of AI scaling, automation, digital workforce, agentic AI, or enterprise governance programs
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $159,300 - $273,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.
