10 years of progressive leadership experience in gaming operations management.
Bachelor's Degree in Business Administration, Hospitality Management, or related field.
Strong knowledge of table games, trends, and player preferences.
Thorough understanding of gaming regulations and compliance requirements.
Demonstrated management and leadership skills in human resources operations.
Excellent verbal, written, and interpersonal communication skills.
Proficient with Microsoft Office Suite or related software.
Responsibilities
Provide strategic leadership for the Table Games department's operations.
Oversee staffing levels and manage staff rotations and breaks.
Ensure compliance with gaming procedures and regulatory standards.
Develop strategies to maximize table game revenue and evaluate promotions.
Monitor currency transactions and maintain accurate logs and reports.
Report on transaction security and table games accountability.
Create timely records and performance analysis reports.
Address guest feedback to enhance satisfaction and loyalty.
Benefits
Opportunities for professional development and staff training.
Dynamic work environment with a focus on guest satisfaction.
Potential for career advancement within the organization.
Full Job Description
JOB SUMMARY
The Senior Director, Table Games leads and directs table games operations of the property, ensuring integrity and efficiency while emphasizing staff development and player ratings.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide strategic leadership and direction for the overall successful operation of the Table Games department.
Oversee staffing levels to ensure that games and tables are adequately staffed for each shift, arrange staff rotations and breaks, and locate substitute employees, as necessary.
Monitor gaming procedures, equipment, and transactions to ensure that Table Games are in regulatory compliance with the state gaming authority, internal controls, operating procedures, and alcohol beverage control commission.
Develop and execute strategies to maximize table game revenue growth opportunities and evaluate floor mix, pricing, promotions, and product positioning.
Monitor currency transactions and ensure the appropriate logs and reports are being accurately completed in a manner which best positions the property to be compliant.
Maintain and report on the security of transactions and the table games accountability in accordance with state gaming commissions and the Company requirements.
Create and initiate records, reports, and other administrative documentation in a timely manner as required to meet expectations of the organization to include monthly performance analysis of tables actual drop, win and hold percentages versus forecast and budget.
Assist property leadership with the development and implementation of policies and procedures to optimize operational efficiency and guest satisfaction.
Proactively address guest feedback and concerns to enhance satisfaction and loyalty.
Perform other duties as assigned.
REQUIRED SKILLS AND ABILITIES
Demonstrated management and leadership skills in human resources operations.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Strong knowledge of table games, trends, and player preferences.
Strong and thorough knowledge of gaming regulations, compliance requirements, and best practices.
Proficient with Microsoft Office Suite or related software.
EDUCATION AND EXPERIENCE
10 years of progressive leadership experience in gaming operations management.
Bachelor's Degree in Business Administration, Hospitality Management, or related field.
Must obtain and maintain valid gaming license, where applicable.
PHYSICAL REQUIREMENTS & WORKING CONDITIONS
While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
The employee may be required to lift and/or move up to 25 pounds.
The employee may be required to work long hours, including nights, weekends, and holidays.
The noise level in the work environment is usually moderate to loud.
The employee may be exposed to smoke when on the floor of the gaming room.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Churchill Downs Incorporated reserves the right to modify, interpret, or apply this job description in any way the Company desires. This job description in no way implies that these are the only duties to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains "at-will." The aforementioned job requirements are subject to change to reasonably accommodate qualified disabled individuals.
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About Churchill Downs
Churchill Downs is a leading entertainment company that operates a variety of businesses, including horse racing, casino gaming, and online wagering. The company is best known for hosting the Kentucky Derby, one of the most prestigious horse races in the world. Churchill Downs is committed to providing a world-class entertainment experience for its customers, while also promoting responsible gaming and supporting the communities in which it operates.
