Senior Director, Sales & Customer Management

Senior Director, Sales and Customer Management

The Senior Director of Sales and Customer Management, reporting to the Vice President of Commercial and Strategy, leads sales execution, customer relationships, and account management for TerraPower Isotopes. This role carries TPI's revenue number, owns the company's most significant customer relationships personally, and leads the team responsible for order fulfillment and service quality across the account base. The successful candidate will bring deep expertise in nuclear medicine or healthcare sales, a record of delivering revenue at scale, and the ability to operate with an entrepreneurial mindset in a highly regulated and technically complex environment.

Responsibilities

Sales Strategy and Revenue Growth

• Carry accountability for revenue of >$30M/yr and a ~15% CAGR, aligned to TPI's business plan and production platform launch milestones
• Hold personal accountability for long-term strategic relationships with customers representing more than $5M/yr in TPI's revenue
• Lead the full sales cycle, from prospecting and customer segmentation through contract negotiation, closure, and renewal
• Recommend pricing, segmentation, and go-to-market positioning to the Vice President of Commercial and Strategy, and execute the approved approach in the field
• Build and qualify the opportunity pipeline across pharmaceutical companies, radiopharmacies, hospitals, and distributors, prioritizing against available production capacity
• Identify and evaluate growth opportunities in adjacent isotopes, indications, and geographies, and build the business case for pursuit
• Prepare commercial performance and forecast inputs supporting TPI Leadership Team and Board reporting cycles

Customer and Account Management

• Own order management, fulfillment coordination, and issue resolution across the account base against defined service levels
• Serve as the senior point of escalation for customer issues, engaging the Vice President of Commercial and Strategy on matters requiring executive intervention
• Set and measure customer experience standards covering retention, satisfaction, and responsiveness
• Partner with Operations, Supply Chain, Regulatory, and Quality leadership so commercial commitments align with manufacturing capacity, supply security, and regulatory posture
• Support customer audits, quality agreements, and supply chain documentation requests in coordination with Quality and Regulatory Affairs

Team Leadership

• Lead a team of approximately four sales and account management professionals, including hiring, coaching, workload allocation, and performance management
• Set individual and team performance metrics tied to revenue, retention, and service quality, and hold direct reports accountable to them
• Define new seats and specializations ahead of demand as TPI scales its production capability and customer base

Market Intelligence

• Track competitor pricing, capacity announcements, and customer preferences across the nuclear medicine and radiopharmaceutical market
• Translate field intelligence into recommendations on segmentation, positioning, and contract structure
• Monitor market access and reimbursement developments affecting adoption of alpha therapies

Regulatory and Compliance

• Ensure all sales and customer management activities comply with applicable healthcare regulations, nuclear safety standards, and export control requirements
• Maintain compliance with promotional regulations, anti-kickback statutes, and related pharmaceutical industry requirements

Key Qualifications and Skills

• Bachelor's degree in business, life sciences, engineering, or related field; MBA or advanced degree preferred.
• Minimum of 15 years of progressive experience in sales, business development, or commercial operations within healthcare, pharmaceuticals, nuclear medicine, or a related highly regulated industry.
• Demonstrated record of carrying and delivering a revenue number of comparable scale.
• Deep expertise in the radiopharmaceutical or nuclear medicine market, including isotope logistics, decay-constrained distribution, and nuclear pharmacy operations.
• Proven experience managing the full sales cycle, negotiating multi-year supply agreements, and developing long-term client relationships.
• Proven people-leadership experience, with the ability to build, coach, and retain a high-performing commercial team.
• Strong financial acumen and experience managing forecasting, budgeting, and revenue reporting.
• Ability to operate independently in a build-stage function where process and systems are still being established.
• A passion for mission-driven innovation in the nuclear medicine and radiopharmaceutical space.
• The successful candidate will possess a high degree of trust and integrity, communicate openly, and display respect with a desire to foster teamwork.
• Must be able to travel to TerraPower Isotopes facilities and customer sites with regularity.

Job Functions:

Job Functions are physical actions and/or working conditions associated with the position. These functions may also constitute essential functions for the job which the employee must be able to fulfill, with or without accommodation. Information provided below is to help describe the job so that the applicant has a reasonable understanding of the job duties/expectations. An applicant's ability to perform and/or tolerate these actions and conditions will be discussed and workplace accommodations may be made on a case-by-case basis following an individualized assessment of the applicant and other considerations, including but not limited to any governing safety standards.

• Motor Abilities: Sitting for extended periods, bending/stooping, grasping/gripping, fine motor control (hands)
• Physical exertion and/or requirements: Minimal, with ability to safely lift up to 25 pounds.
• Repetitive work: Prolonged
• Special Senses: Visual and audio focused work
• Work Conditions: Stairs, typing/keyboard, standard and/or sitting working environment of >8 hours/day
• Travel required 0-10%

Job Details:Salary Range: $220,921 - $294,962

Benefits:

• Competitive Compensation
• Salary, eligible to participate in discretionary short-term incentive payments
• Comprehensive Medical and Wellness Benefits
  • Medical
  • Vision
  • Dental
  • Life and Disability
  • Gender Affirmation Benefits
• Parental Leave
• 401k Plan
• Generous Paid Time Off (PTO)
  • 21 days of annually accrued PTO
• Generous Holiday Schedule
  • 10 paid holidays
• Relocation Assistance
• Professional and Educational Support Opportunities

TerraPower Isotopes Career and Benefits information: https://www.terrapower.com/careers/