Senior Director, Revenue Cycle Management

Senior Director, Revenue Cycle Management

CHD is seeking a strategic and results-driven Senior Director of Revenue Cycle Management to lead enterprise-wide revenue cycle operations across behavioral health, CBHC, primary care, substance use disorder, residential, and community-based services.

Reporting to the CFO, this executive leader will oversee revenue cycle strategy, operations, financial performance, compliance, technology optimization, and team development. The Senior Director will partner closely with Finance, Operations, Clinical Leadership, Compliance, Information Technology, Credentialing, and Contracting to improve revenue performance and support CHD's growth.

Position Summary:

The Senior Director is responsible for leading the full revenue cycle, including patient access, authorization, billing, coding, accounts receivable, denial management, revenue integrity, payment posting, and provider enrollment support. The role focuses on improving reimbursement performance, ensuring compliance, standardizing processes, leveraging technology, and building a high-performing revenue cycle organization.

Take advantage of a competitive salary range of $140,000-$160,000. As well as a phenomenal benefit package that includes, Dental, Health and Life insurance. Paid time off, earned vacation time and paid holidays just to name a few.

Key Responsibilities:

Strategic and Financial Leadership:

• Develop and execute CHD's enterprise revenue cycle strategy.
• Establish performance goals, governance standards, and accountability measures.
• Partner with executive leadership on growth initiatives, payer strategies, and operational planning.
• Monitor and improve revenue cycle performance, including cash collections, denials, accounts receivable, and net revenue realization.

Revenue Cycle Operations:

• Oversee billing, coding, revenue integrity, denial management, accounts receivable, eligibility, authorizations, and provider enrollment functions.
• Ensure accurate charge capture, claim submission, and reimbursement.
• Lead denial prevention, appeals, underpayment recovery, and payer issue resolution.
• Standardize workflows and implement best practices across programs and service lines.

Compliance, Analytics, and Technology:

• Ensure compliance with Medicare, Medicaid, MassHealth, commercial payer, HIPAA, and regulatory requirements.
• Lead revenue cycle technology optimization, automation initiatives, and system implementations.
• Develop meaningful reporting and dashboards to support operational and financial decision-making.

Team Leadership:

• Build, mentor, and retain a high-performing revenue cycle team.
• Promote accountability, continuous improvement, and professional development.
• Lead organizational change efforts related to process improvement, technology, and growth.

Required qualifications:

• Bachelor's degree in Healthcare Administration, Business, Finance, Accounting, Health Information Management, or a related field.
• 8+ years of progressive healthcare revenue cycle leadership experience, including multi-site or enterprise oversight.
• 5+ years leading managers and complex revenue cycle operations.
• Demonstrated success improving revenue cycle performance, reimbursement, and operational efficiency.
• Strong experience with Medicare, Medicaid, managed care, commercial payers, and provider enrollment.

Preferred qualifications:

• Master's degree (MBA, MHA, MPH, or related field).
• Experience in behavioral health, community health, primary care, substance use disorder services, or nonprofit healthcare.
• Experience leading automation, system implementations, operational redesign, or revenue cycle transformation efforts.
• CRCE, CRCP, CRCR, CPC, CCS, PMP, Lean Six Sigma, or related certification.

What Success Looks Like:

• Strong cash collection and reimbursement performance.
• Reduced denials and accounts receivable aging.
• Improved clean claim and authorization rates.
• Enhanced revenue integrity and payer accountability.
• Effective use of technology, analytics, and automation.
• A scalable revenue cycle infrastructure that supports CHD's continued growth.

This is an opportunity to make a significant impact within a mission-driven organization dedicated to improving the health and well-being of individuals and families throughout our communities. You'll partner with executive leadership to strengthen financial sustainability, support operational excellence, and expand access to high-quality care.

Ready to lead the future of revenue cycle management at CHD? Apply today.