Full Job Description
Senior Director, Managed Services
EPAM is seeking a Senior Director, Managed Services to lead applications-focused managed services delivery across Canada's enterprise accounts. This senior leadership role combines hands-on technical depth with executive-level influence, driving delivery excellence, consistency, and AI-driven innovation across a portfolio of large, heterogeneous application environments. Req# [redacted] Responsibilities Lead delivery success across managed services programs in Canada, coordinating global delivery resources in an overlay leadership model Drive hands-on transitions of new work into EPAM and lead executive steering committees (SteerCos) Build repeatable playbooks and observability frameworks, and personally drive AI/automation to reduce ticket volume and improve service quality Partner with pricing and account teams on resourcing for new opportunities, and support account growth Build strong client relationships and lead executive communication across complex, multi-stakeholder accounts Requirements 10-15 years in managed services supporting large, heterogeneous application portfolios (200+ apps) at L2/L3 Hands-on build experience, not just ticket-driven operations - able to speak to engineering work you've personally delivered Hands-on, personal experience implementing AI/automation in a managed services context - not initiatives led by others T-shaped communicator, credible in technical detail and comfortable leading executive steering committees with SVP-level stakeholders Nice to have Technical, engineering, math, or science academic background; Toronto-based or open to relocation
