Senior Director, Financial Operations - Performance & Reporting

Position Summary

Accommodations Plus International (API) is seeking an experienced and strategic financial operations leader to oversee the integrity, accuracy, and performance of client financial deliverables. This role serves as a critical link between API's clients, internal teams, and supplier network, ensuring that billing, reconciliation, reporting and operational processes drive client satisfaction.

Essential Functions and Responsibilities

• Own end-to-end financial operations for assigned client portfolios and serve as the primary financial point of contact for each account.
• Verify monthly reporting packages for accuracy and completeness prior to transmission to the client.
• Conduct spot-checks and reconciliations of data sourced from multiple internal systems and teams to ensure consistency and integrity.
• Review monthly reporting to ensure suppliers are uploading invoices accurately and within established timelines; escalate and resolve issues as needed.
• Develop a comprehensive understanding of each client's business model, contractual obligations, and program objectives to ensure all deliverables support a successful, long-term relationship.
• Partner closely with the Business Development, Integration and Client Delivery teams to facilitate a seamless client transition from contract signing through implementation and ongoing operations.
• Participate in and lead client communications, including weekly performance meetings, monthly business updates, and quarterly business reviews (QBRs).
• Develop expertise in API's proprietary technology platforms and serve as a knowledgeable resource for clients and internal stakeholders.
• Identify and recommend process improvements that increase operational efficiency, reduce manual effort, and improve reporting accuracy.
• Establish, document, and continuously improve month-end close processes and procedures for Financial Operations, ensuring timely and accurate completion of close activities.
• Mentor, develop, and manage direct reports, providing coaching, performance feedback, and professional growth opportunities.
• Collaborate cross-functionally with Client Delivery and Technology teams to resolve client issues and drive program performance.
• Monitor key performance indicators (KPIs) and prepare executive-level summaries highlighting trends, risks, and opportunities.
• Support audits, compliance reviews, and ad hoc financial analyses as requested by leadership.
• Lead strategic planning initiatives for assigned accounts and develop account strategies in partnership with senior leadership.
• Perform other duties and ad hoc projects as requested.

Required Skills, Education, and Experience

• Bachelor's degree in Business, Accounting, Finance, or a related field.
• Minimum 10+ years of progressive experience in financial operations, financial analysis, accounting, or a related field, including at least 3-5 years in a people-leadership role.
• Demonstrated experience designing and implementing new processes and procedures for the month-end accounting close, including close checklists, reconciliation standards, task ownership, and timelines that improve accuracy and shorten the close cycle.
• Strong analytical and problem-solving skills, with the ability to interpret complex data sets and communicate findings clearly to both technical and non-technical audiences.
• Advanced proficiency in Microsoft Outlook, Excel, and PowerPoint.
• Comfortable working with business partners, managing competing deadlines, and adapting to a dynamic, fast-paced environment.
• Strong customer and client service skills, with the ability to positively represent API in client-facing situations.
• Experience managing supplier or vendor relationships at scale.
• Prior experience supporting Quarterly Business Reviews (QBRs) and executive-level reporting.
• Ability to work effectively with and understand diverse cultures, both domestically and internationally.
• An organized self-starter who works proactively and independently.
• Ability to multitask and consistently deliver under strict deadlines.
• Strong attention to detail with a commitment to producing high-quality work.

Preferred Qualifications

• Proficiency in Power BI, Power Query, or similar data analytics and reporting tools.
• Familiarity with SQL, data visualization tools, and NetSuite are ideal but not required.
• Experience in travel, hospitality, airline or rail industry is ideal but not required
• Experience using AI tools such as Claude, Microsoft Copilot, or similar tools is ideal but not required.

Core Competencies

• Problem Solving and Analysis
• Relationship Building
• Business Acumen
• Strategic Thinking
• Results Driven
• Leadership
• Customer Focus
• Process Management
• Technical Capacity
• Communication Proficiency

Supervisory Responsibility

This position directly supervises a team of Financial Operations professionals. Responsibilities include hiring, training, assigning and reviewing work, conducting performance evaluations, and providing ongoing coaching and professional development.

Position Type and Expected Hours of Work

This is a full-time position. Standard days and hours of work are Monday through Friday, during normal core business hours. Occasional evening and weekend work may be required as job duties demand.

Travel Requirements

Travel is expected to be approximately 10-15% of working time.

Compensation

The good faith compensation range for this role is $150,000 - 165,000 USD annually. Compensation will be commensurate with experience. This position is also eligible for an annual discretionary bonus.

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.