5-7 years of experience in client engagement and account leadership at the senior-executive level
Fluency in enterprise marketing and sales technology, particularly within the Adobe ecosystem
Understanding of revenue operations and how sales, marketing, and product interconnect
Proven ability to lead multiple workstreams through influence rather than authority
Strong executive communication skills for synthesizing complex information
Ability to assess relationship health and act on early warning signs
Experience in agency account management or digital transformation consulting
Responsibilities
Own the partner relationship as the primary contact, building trust and translating needs into clear direction
Synthesize developments across programs and communicate relevant updates to stakeholders
Lead quarterly business reviews and steering committee meetings, presenting portfolio-wide status and risks
Monitor client satisfaction and leverage insights for growth opportunities
Oversee commercial health and margin across diverse fee structures, identifying risks early
Translate technical complexities into understandable narratives for executive stakeholders
Determine which issues require escalated visibility versus direct resolution by program leads
Demonstrate high ownership by addressing relationship needs across all programs
Benefits
Flexible work arrangements
Professional development opportunities
Access to cutting-edge technology and tools
Collaborative and inclusive company culture
Health and wellness programs
Full Job Description
As a Senior Director, Client Engagement, your job is to translate the partner's needs into clear direction for the teams delivering the work, bring those teams together to produce high-quality, impactful outcomes, and build trusted relationships with the partner's senior stakeholders. You do this across a portfolio of independently-run programs, each with its own delivery lead owning execution day to day. This is an individual contributor role. You lead by influence and relationship credibility, not reporting authority.
The portfolio currently spans:
An internal platform-build engagement, giving the partner's sales organization better account intelligence and signal aggregation
A data and architecture advisory engagement, aligning the partner's sales and marketing pipeline systems
A seller enablement and capability-building engagement, developing the partner's field and account teams
WHAT YOU'LL DO
Own the partner relationship as its single front door: build trust, translate partner needs into clear direction for delivery teams, and keep context across every program
Synthesize across programs: catch developments in one that affect another, route them to the right stakeholders, and keep a current map of who needs to know what
Own QBR and SteerCo, turning portfolio-wide status, risk, and outcomes into what leadership needs to see. Weekly and monthly governance stays with each program's delivery lead
Read and manage client satisfaction as your primary mandate, and use that vantage point to spot growth and expansion
Watch commercial health and margin across the portfolio's varied fee structures, flagging risk before it reaches SteerCo
Translate technical and operational complexity (data architecture, platform builds, enablement design) into narrative that lands with executive stakeholders
Judge which scope and dependency issues need SteerCo visibility versus what a program lead should resolve directly, and step into escalations with clarity and urgency
Lead with high ownership: step in wherever the relationship needs it, regardless of which program it touches
WHAT YOU'LL NEED
Experience in client/partner engagement and account leadership, with a track record of building trusted relationships at the senior-executive level
Fluency in enterprise marketing and sales technology (platform builds, data architecture, pipeline systems, enablement programs); familiarity with the Adobe ecosystem (e.g., AEM, Workfront, Adobe Experience Cloud)
Working knowledge of revenue operations: how sales, marketing, and product connect through pipeline, data, and enablement
Experience leading a portfolio of concurrent workstreams through influence rather than reporting authority
Executive communication skills: synthesizing complexity from multiple sources into a clear narrative for senior stakeholders
Judgment to read a relationship's health independent of commercial signals, and act on early warning signs before they escalate
Background in agency account management, digital transformation, martech/DXP, or related consulting work
Financial and commercial acumen across varied fee structures, with the judgment to balance stakeholder demands against delivery realities while protecting program teams
The target range of compensation for this role is $150,000 - $200,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.
