ServiceNow

Senior Director - AI Evaluation Platform

ServiceNow • $279K — $488K *
Santa Clara, CA 95051In-Person
Information Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Experience integrating AI into decision-making or work processes.
  • Extensive leadership experience with AI or platform engineering teams focused on quality assurance at scale.
  • Deep expertise in AI evaluation methodologies and benchmarking systems.
  • Track record of building production-level AI evaluation platforms.
  • Strong management skills with experience overseeing large teams of 50 or more engineers and researchers.
  • Excellent communication skills for collaboration with technical and executive stakeholders.
  • Hands-on knowledge of deep learning frameworks like PyTorch or TensorFlow.

Responsibilities

  • Lead and expand a high-performing AI evaluation team.
  • Define strategy and roadmap for AI evaluation platform development.
  • Drive innovation in AI evaluation methodologies and metrics.
  • Design a comprehensive verifier stack for multi-signal evaluation.
  • Architect a unified evaluation platform for internal and external users.
  • Collaborate with cross-functional teams to meet business evaluation needs.
  • Research and implement cutting-edge AI evaluation advancements.

Benefits

  • Health plans including flexible spending accounts.
  • 401(k) Plan with company matching.
  • Employee Stock Purchase Plan (ESPP).
  • Matching donations program.
  • Flexible time away plan.
  • Family leave programs.
Full Job Description
Job Description

What you get to do in this role:

The CoreAI team, part of the Platform and AI organization, is focused on building the evaluation infrastructure and frameworks that ensure the quality, reliability, and safety of AI capabilities across ServiceNow's platform. Our evaluation systems power the quality assurance behind ServiceNow's GenAI offerings, enabling our customers to trust the AI capabilities they depend on.

As a Senior Director, AI Evaluation Platform, you will lead the teams responsible for building and scaling ServiceNow's evaluation platform - both internal-facing (used by research and engineering teams) and customer-facing (enabling customers to assess and monitor AI quality in their environments). Your leadership will be critical in establishing rigorous, scalable evaluation methodologies that raise the bar for AI quality across the industry.

This is a fast-growing, high-impact role where you will:
  • Lead and scale a team of talented researchers, applied researchers, and evaluation engineers building next-generation AI evaluation infrastructure.
  • Define the strategy and roadmap for the evaluation platform, encompassing benchmark design, automated scoring pipelines, verifier systems, and quality monitoring frameworks for both internal and customer-facing use cases.
  • Drive innovation in evaluation methodologies, including developing new approaches for agentic evaluation, multi-turn assessment, domain-specific benchmarking, and confidence calibration.
  • Design and implement a comprehensive verifier stack spanning LLM-as-judge, rule-based, reference-based, and process verifiers to enable robust, multi-signal evaluation across diverse AI capabilities.
  • Architect and deliver a unified evaluation platform that serves internal model development teams and external customers, with robust APIs, dashboards, and reporting capabilities.
  • Collaborate with cross-functional teams across product, engineering, and research to translate business needs into evaluation requirements and deliver impactful quality assurance solutions.
  • Stay ahead of the curve by researching and implementing the latest advancements in AI evaluation, including novel verifier architectures, safety and alignment evaluation, and emerging evaluation standards.


Qualifications

To be successful in this role you have:
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • Extensive experience in leading and managing high-performing AI or platform engineering teams, with a focus on evaluation, quality assurance, or testing infrastructure at scale.
  • Deep technical expertise in AI evaluation methodologies, including benchmarking frameworks, automated scoring systems, verifier design (LLM-as-judge, rule-based, reference-based, process verifiers), and statistical methods for assessing model quality, safety, and reliability.
  • Proven track record of building and operating production-level evaluation platforms or AI infrastructure at scale.
  • Strong leadership and management skills with the ability to inspire and grow a world-class team, with extensive experience managing large organizations of 50 or more engineers and researchers.
  • Excellent communication and collaboration skills to work effectively with stakeholders at all levels, from technical teams to senior executives.
  • Hands-on experience with major deep learning frameworks like PyTorch or TensorFlow and familiarity with evaluation tooling ecosystems.
  • A Ph.D. or Master's degree in Computer Science, Machine Learning, or a related field is a plus.

For positions in this location, we offer a base pay of $279,100 - $488,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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