Job DescriptionSenior Benefits Administration Services AnalystDefined Benefits | Data Analysis | SQLAbout the RoleWe are seeking a
Senior Benefits Administration Services Analyst with strong
Defined Benefits pension administration and data analysis experience. This role serves as a key data and client subject matter expert, with responsibility for data quality, reporting, process analysis, and supporting data-intensive Defined Benefits initiatives.
The ideal candidate combines
Defined Benefits knowledge with strong SQL, advanced Excel, analytical, and client-facing skills.
Key Responsibilities- Serve as a Data Model and Defined Benefits SME, supporting client requirements and pension administration processes.
- Own and monitor data quality, helping ensure accuracy and integrity across Defined Benefits processes.
- Serve as a key stakeholder for data-intensive projects, including Actuarial Valuation.
- Analyze data and operational processes to identify efficiencies, workload reductions, trends, and improvement opportunities.
- Serve as the primary point of contact for reporting needs, providing meaningful insights to internal and external stakeholders.
- Use SQL and advanced Excel to analyze data, investigate discrepancies, validate results, and support reporting.
- Act as a steward for Conduent Data Requirements, partnering with Data Management and other teams.
- Research and resolve escalated issues involving eligibility, participant data, systems, and service delivery.
- Triage system and data issues to confirm adherence to client and business requirements.
- Serve as an SME for client plan rules, requirements, and expectations.
- Lead client and system change initiatives from Discovery through Go-Live, including requirements, testing, implementation, and project coordination.
- Maintain Business Requirements, Administrative Guides, and process documentation, obtaining client sign-off when required.
- Identify system and processing enhancements that improve quality, accuracy, and operational efficiency.
- Perform peer reviews and mentor junior team members.
Required Qualifications- Experience and/or formal education in Defined Benefits pension administration.
- Knowledge of Defined Benefits plan rules, participant data, eligibility, and pension administration processes.
- Advanced Microsoft Excel skills.
- Minimum 2 years of SQL query execution and development experience.
- Experience with data analysis, data quality, reporting, and issue investigation.
- Experience researching and troubleshooting system, processing, or data issues.
- Experience working with business requirements and process documentation.
- Familiarity with the project lifecycle and project management, including Discovery through Go-Live.
- Strong analytical, problem-solving, and communication skills.
- Ability to work independently with minimal supervision.
Preferred Qualifications- Experience supporting Actuarial Valuation or other data-intensive Defined Benefits initiatives.
- Experience serving as a Data Model SME, Defined Benefits SME, or senior analyst.
- Experience partnering with Data Management or technical teams.
- Experience working directly with external clients.
- Experience mentoring or coaching junior team members.
Key SkillsDefined Benefits • Pension Administration • SQL • Advanced Excel • Data Quality • Data Analysis • Data Models • Reporting • Actuarial Valuation • Participant Data • Process Improvement • Business Requirements • Client Management • Project LifecyclePay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $85k-95k.
