5-7 years of experience in Defined Benefits pension administration.
Strong knowledge of Defined Benefits plan rules and processes.
Advanced skills in Microsoft Excel for data manipulation and analysis.
At least 2 years of experience with SQL query execution and development.
Proven experience in data analysis, quality assurance, and reporting.
Ability to troubleshoot system and data issues effectively.
Familiarity with project management and lifecycle processes.
Responsibilities
Act as a subject matter expert for Defined Benefits and data models, supporting client needs.
Ensure data quality and integrity across Defined Benefits processes.
Lead data-intensive projects, including Actuarial Valuation, as a key stakeholder.
Analyze operational processes to identify efficiencies and improvement opportunities.
Serve as the main contact for reporting needs, delivering insights to stakeholders.
Utilize SQL and advanced Excel for data analysis and reporting support.
Mentor junior team members and perform peer reviews.
Benefits
Health insurance coverage.
Voluntary dental and vision programs.
Life and disability insurance.
Retirement savings plan.
Paid holidays and time off (PTO).
Full Job Description
Job Description
Senior Benefits Administration Services Analyst
Defined Benefits | Data Analysis | SQL
About the Role
We are seeking a Senior Benefits Administration Services Analyst with strong Defined Benefits pension administration and data analysis experience. This role serves as a key data and client subject matter expert, with responsibility for data quality, reporting, process analysis, and supporting data-intensive Defined Benefits initiatives.
The ideal candidate combines Defined Benefits knowledge with strong SQL, advanced Excel, analytical, and client-facing skills.
Key Responsibilities
Serve as a Data Model and Defined Benefits SME, supporting client requirements and pension administration processes.
Own and monitor data quality, helping ensure accuracy and integrity across Defined Benefits processes.
Serve as a key stakeholder for data-intensive projects, including Actuarial Valuation.
Analyze data and operational processes to identify efficiencies, workload reductions, trends, and improvement opportunities.
Serve as the primary point of contact for reporting needs, providing meaningful insights to internal and external stakeholders.
Use SQL and advanced Excel to analyze data, investigate discrepancies, validate results, and support reporting.
Act as a steward for Conduent Data Requirements, partnering with Data Management and other teams.
Research and resolve escalated issues involving eligibility, participant data, systems, and service delivery.
Triage system and data issues to confirm adherence to client and business requirements.
Serve as an SME for client plan rules, requirements, and expectations.
Lead client and system change initiatives from Discovery through Go-Live, including requirements, testing, implementation, and project coordination.
Maintain Business Requirements, Administrative Guides, and process documentation, obtaining client sign-off when required.
Identify system and processing enhancements that improve quality, accuracy, and operational efficiency.
Perform peer reviews and mentor junior team members.
Required Qualifications
Experience and/or formal education in Defined Benefits pension administration.
Knowledge of Defined Benefits plan rules, participant data, eligibility, and pension administration processes.
Advanced Microsoft Excel skills.
Minimum 2 years of SQL query execution and development experience.
Experience with data analysis, data quality, reporting, and issue investigation.
Experience researching and troubleshooting system, processing, or data issues.
Experience working with business requirements and process documentation.
Familiarity with the project lifecycle and project management, including Discovery through Go-Live.
Strong analytical, problem-solving, and communication skills.
Ability to work independently with minimal supervision.
Preferred Qualifications
Experience supporting Actuarial Valuation or other data-intensive Defined Benefits initiatives.
Experience serving as a Data Model SME, Defined Benefits SME, or senior analyst.
Experience partnering with Data Management or technical teams.
Experience working directly with external clients.
Experience mentoring or coaching junior team members.
Key Skills
Defined Benefits • Pension Administration • SQL • Advanced Excel • Data Quality • Data Analysis • Data Models • Reporting • Actuarial Valuation • Participant Data • Process Improvement • Business Requirements • Client Management • Project Lifecycle
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $85k-95k.
About Conduent
Conduent Inc. is a business process services company headquartered in Florham Park, New Jersey. It was formed in 2017 as a divestiture from Xerox Corporation. The company offers digital platforms for businesses and governments, including transportation solutions, healthcare solutions, and customer care solutions. Conduent has approximately 67,000 employees and operates in over 40 countries. The company is listed on the NASDAQ stock exchange under the ticker symbol CNDT.
