5+ years in Customer Success Operations, RevOps, or similar role
Proven ability to build and implement dashboards and playbooks that are widely adopted
Experience with renewals and revenue-related reporting
Strong problem-solving skills with a proactive approach
Familiarity with cybersecurity or technical enterprise SaaS is a plus
Systematic mindset, focusing on efficiency from the start
Ability to thrive in a fast-paced startup environment
Responsibilities
Own and maintain the post-sales dashboard and reporting cadence
Templatize existing decks and playbooks into a single, user-friendly source
Design and implement processes and automations to reduce manual tasks
Create and manage a centralized resource hub for post-sales content
Support renewal tracking and reporting for the TAM team
Collaborate with TAMs and leadership to identify and address operational gaps
Act as a connector for technical builds, ensuring timely collaboration with internal partners
Benefits
Comprehensive medical, dental, and vision coverage
Home office setup reimbursement
Short- and long-term disability insurance
Life and accident insurance
401(k) retirement savings plan
Unlimited paid time off (PTO)
Supportive, people-first company culture
Global work environment with teams across multiple countries
Equity options for sharing in company growth
Full Job Description
Description
We9re looking for a Customer Success Operations Manager to own the systems, reporting, and process infrastructure behind Noma9s post-sales organization. You9ll partner directly with the Head of Post-Sales to build dashboards, templatize decks and playbooks, and keep renewals and QBR processes running without manual chasing.
What You9ll Do
Own the post-sales dashboard and reporting cadence, keeping data current for leadership, board, and customer-facing use.
Templatize the decks and playbooks currently duplicated across TAMs into one source of truth the team actually adopts.
Design processes and automations that cut manual work across task tracking, QBR prep, and renewals.
Build and maintain a centralized resource hub for post-sales content: decks, playbooks, process docs.
Support renewal tracking and reporting across the TAM team9s book of business.
Partner with TAMs, support, and leadership to surface operational gaps and prioritize fixes.
Act as the resourceful connector who scopes technical builds, like dashboard work, and pulls in the right internal partner instead of stalling solo.
Stay current on post-sales and revenue operations practices as the team scales.
What You Bring
5+ years in a CS Operations, RevOps, or similar role supporting a post-sales or customer success organization.
A track record of building dashboards, decks, or playbooks that got adopted, not just built.
Experience supporting renewals and revenue-adjacent reporting.
Comfort operating with real autonomy, bringing solutions rather than escalating problems.
Background in cybersecurity or technical enterprise SaaS environments is a plus, not a requirement.
A bias toward systems: you template a process after doing it twice, not the tenth time.
Comfortable in a fast-paced, high-intensity startup environment with shifting priorities.
Perks & Benefits:
Comprehensive medical, dental, and vision coverage
Home office setup reimbursement
Short- and long-term disability insurance
Life and accident insurance
401(k) retirement savings plan
Unlimited paid time off (PTO) - We trust you to manage your time
A warm, supportive, and people-first company culture
A global work environment with teams across Tel Aviv, the US, the Netherlands, and London
Equity options that let you share in Noma9s growth and success
