Customer Success Manager

GENLED Brands

• $75K — $90K *
East Rutherford, NJ 07073In-Person
Business Services
Less than 5 years of experience
Reposted Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Associate's degree in business or relevant field
  • Minimum of 2 years in Customer Service Management and Sales Operations
  • Experience in the LED signage or architectural lighting industry is a plus
  • Knowledge of Microsoft Dynamics
  • Self-motivated with ability to work independently
  • Strong communication, listening, and collaboration skills
  • Problem-solving mindset

Responsibilities

  • Foster client relationships and ensure satisfaction in the LED lighting industry
  • Develop and present reports for executive meetings and business reviews
  • Oversee daily customer service operations for seamless interactions
  • Handle escalated customer concerns with professionalism
  • Collaborate with the sales team to enhance customer engagement
  • Train and supervise customer service representatives
  • Work with logistics to ensure smooth order fulfillment

Benefits

  • Comprehensive medical, dental, and vision insurance
  • Employer-paid life insurance
  • 401(k) employer contribution
  • Paid time off and holidays
  • Dynamic work environment
  • Opportunity for advancement
Full Job Description
Responsibilities:
  • Join a dynamic team as a Customer Success Manager, fostering client relationships and ensuring satisfaction in the LED lighting industry.
  • Develop and present comprehensive reports and findings for executive-level meetings and quarterly business reviews.
  • Oversee daily customer service operations, ensuring seamless interactions across email, phone and online platforms.
  • Handle escalated customer concerns and resolve issues with professionalism and efficiency
  • Work closely with the sales team to assist customers and help drive conversations.
  • Train and supervise customer service representatives, fostering a supportive and high-performing team.
  • Collaborate with logistics and warehouse teams to ensure smooth order fulfillment and delivery processes.
  • Utilize customer service software such as Great Plains and Asana.
  • Manage a portfolio of clients, addressing inquiries and providing tailored solutions to enhance their experience and retention.
  • Collaborate with internal teams to streamline processes and deliver exceptional service to clients.
  • Contribute to a fast-paced, innovative environment, driving customer satisfaction and organizational growth.
  • Address complex client challenges and provide strategic solutions.

Requirements:
  • Associate's degree in business or relevant discipline with a minimum of 2 years of Customer Service Management and Sales Operations experience.
  • Proven track record (knowledge of LED signage or LED architectural lighting industry is a plus)
  • Working knowledge of Microsoft Dynamics
  • Self-motivated, able to independently manage various activities with minimal supervision.
  • Customer-oriented mindset
  • Excellent communication, listening and collaboration skills with a problem-solving mindset.
  • This position is subject to background checks.

Benefits:
  • Competitive compensation (based on experience)
  • Comprehensive medical, dental and vision insurance
  • Employer-paid life insurance
  • 401(k) employer contribution
  • Paid time off and holidays
  • Dynamic work environment
  • Opportunity for advancement
  • Salary: 75k - 90k
* Ladders Estimates

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