POSITION SUMMARY The Sr. Customer Account Manager will manage and develop resources of Customer Teams to deliver assigned volume, share and profit goals. Establish team objectives and build integrated business plans and customer relationships. Leverage multi-functional resources for customer and business development. Develop associates through training, coaching and motivating. Key measures include: Volume, Share, and Profitability (including Trade), Financial Management (checkbook management, admin budget, and deductions), People - recruit and retain top talent, develop associates for next position, foster diversity in the workplace.
The preference is for candidates located near one of our HQs or Sales offices, but remote candidates may also be considered. If a candidate is located close to an office, the hybrid workplace guidelines apply and 3 days in office would be required. There is also expected to be a travel requirement of 20-25%.
JOB DUTIES/RESPONSIBILITIES Lead and Develop a High-Performing Team
- Recruit, develop, coach, and retain top sales talent.
- Establish a culture of accountability, collaboration, and continuous improvement.
- Conduct regular coaching sessions focused on capability development and business performance.
- Leverage capability frameworks and development plans to accelerate employee growth and career development
- Develop succession plans and build leadership bench strength.
- Align resources, simplify priorities, and focus the organization on the initiatives that create the greatest value for the customer and Nestlé.
Deliver Financial and Business Results
- Own delivery of sales, profit, share, distribution, and trade investment objectives.
- Build annual customer plans that generate profitable growth.
- Optimize promotional investment and resource allocation.
- Monitor customer performance and proactively identify growth opportunities.
- Leverage analytics and marketplace insights to improve decision-making
- Drive execution against key commercial KPIs.
- Accurately forecast projected monthly and annual sales and trade, and minimize the UAD and Non-working trade in the customer base
Build Executive-Level Customer and Internal Relationships
- Develop trusted relationships with senior leaders within the customer base and trade organizations
- Serve as the primary escalation point for strategic customer issues.
- Establish joint business plans that create value for Nestlé, Key retail groups, and our wholesale partner.
- Lead senior-level business reviews and strategic planning sessions.
- Create alignment between Nestlé brand and growth objectives, and the customer or channel strategies and objectives.
- Facilitate partnership with Category, Analytics, Supply Chain, Business Solutions Center (BSC) Finance, Revenue Growth Management, Customer Insight, and Field Sales teams in service of financial results.
EDUCATION REQUIREMENTS - Bachelor's degree required
EXPERIENCE & SKILLS REQUIREMENTS - 10+ years sales experience
- 3 years people management experience preferred
- Proven record of success
- Demonstrated ability to utilize technology to drive business
- Strong interpersonal Skills
#LI-hybrid
Salary: $147,000.00 to $187,000.00 per year
Bonus Eligibility: Yes
The pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location. It is not typical for an individual to be hired at top of range.
Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at https://www.nestlejobs.com/nestle-in-the-us-benefits
