Job DescriptionSummary:Provides consumer protection counseling, recurring legal disclosures and reviews, sales and marketing contract support, and development of playbooks, templates, and scalable legal guardrails.
Key Responsibilities:- Provide day-to-day legal counseling on consumer protection requirements affecting advertising, sales, marketing, enrollment, contracting, billing, servicing, retention, cancellation, and customer communications.
- Conduct recurring reviews of disclosures, scripts, webpages, digital experiences, promotional materials, customer notices, and business processes for legal compliance and consistency.
- Draft, review, and negotiate sales, marketing, lead generation, agency, vendor, promotional, and related commercial agreements.
- Develop and maintain playbooks, templates, checklists, standard clauses, approval criteria, and scalable legal guardrails for business teams.
- Partner with Marketing, Sales, Digital, Product, Customer Care, Compliance, Privacy, Billing, Collections, and Operations to implement legal requirements in practical workflows.
- Research and monitor federal and state legal developments and translate them into concise guidance, training, contract updates, and operational recommendations.
- Support internal assessments, audits, issue remediation, complaint trends, and regulator or litigation response in coordination with subject-matter leaders.
- Escalate material or novel risks with clear legal analysis, options, and recommended next steps.
- Promote consistent documentation, knowledge management, and repeatable review processes across Consumer and Small Business legal support.
Relevant Legal and Regulatory Expertise:- Federal Trade Commission Act and state unfair or deceptive acts or practices laws.
- Telephone Consumer Protection Act, telemarketing, and call-recording requirements.
- CAN-SPAM, lead generation, consent, and electronic marketing.
- Auto-renewal, negative option, subscription, cancellation, and recurring billing laws.
- Advertising claims, endorsements, promotions, pricing, and disclosures.
- Consumer contracts, electronic commerce, privacy, and data-use requirements.
- Review and negotiate marketing, sponsorship, and lead generation contracts
Leadership and Operating Model Responsibilities:- Apply the factory-versus-strategic service model, using approved resources for repeatable work and escalating novel, high-risk or strategic matters appropriately.
- Help establish service levels, intake requirements and quality standards for recurring reviews and marketing contracts.
- Partner with Compliance Strategy & Architecture while maintaining clear accountability for legal advice and operational compliance.
- Promote collaboration, knowledge sharing, training, data quality and continuous improvement across the legal team.
Required Qualifications:- Juris Doctor from an accredited law school and active membership in good standing in at least one U.S. state bar.
- Seven to 10 years of relevant legal experience, with meaningful experience in consumer protection, advertising, marketing, customer contracting, privacy, or regulatory counseling.
- Ability to convert complex legal requirements into clear, scalable business guidance and practical controls.
