POSITION SUMMARY:The Senior Compliance Business Partner is a business-aligned compliance advisor on the Compliance Advisory team within the Servicing Compliance department, the second line of defense for the servicing line of business. The role partners with assigned servicing business units to enable compliant and successful operations by providing day-to-day regulatory guidance, managing compliance issues from root cause analysis through validated remediation, and guiding the implementation of regulatory and agency changes. The role exists to prevent compliance issues, not only to correct them. By embedding compliance expertise in the business, validating that corrective actions are effective and sustainable, and identifying trends before they become findings, the Compliance Business Partner reduces repeat findings and supports readiness for regulatory examinations and client audits.
DESCRIPTION:Essential Functions, Duties, and Responsibilities- Serve as the primary compliance point of contact for assigned servicing business units, providing timely and practical guidance on federal and state regulatory requirements, agency guidelines, client requirements, and internal policies.
- Research and respond to compliance questions from the business, partnering with the business to design processes and solutions that achieve business objectives in a compliant manner.
- Support issues management end to end: evaluate root cause analyses, approve corrective action plans, and validate remediation with documented evidence prior to issue closure.
- Conduct post-implementation reviews to confirm corrective actions are effective and sustainable and maintain documentation and audit trails that withstand regulatory examination and client audit scrutiny.
- Monitor issue aging and remediation progress for assigned business units and escalate stalled remediation, repeat issues, and emerging risks to compliance and business leadership.
- Guide the implementation of regulatory and agency changes within assigned business units, in partnership with the Regulatory Change Management team, and confirm required changes are implemented timely and accurately.
- Support regulatory examinations, client audits, and internal audit activities, including providing evidence of issue closure and remediation validation.
- Analyze trends across issues, consumer complaints, testing results, and examination findings to identify and address compliance risk proactively and prevent repeat findings.
- Partner with Compliance Testing, Operational Risk, and the Risk & Controls team to strengthen controls related to identified issues.
- Ability to effectively and accurately convey information to others.
- Performs related duties as assigned by management.
Qualifications and Education Requirements:- Bachelor's degree in business, finance, or a related field, or equivalent work experience.
- 5+ years of experience in compliance, risk management, audit, or regulatory roles within financial services; mortgage servicing experience strongly preferred.
- Experience with issues management, including root cause analysis, corrective action planning, and remediation validation.
- Experience with governance, risk, and compliance platforms, issue tracking systems, and reporting tools such as Excel, Tableau, or Power BI.
- CRCM or comparable compliance certification preferred.
Skills, Abilities, and Knowledge:- Strong verbal communication skills; strong writing and composition abilities.
- Working knowledge of federal mortgage servicing regulations, including RESPA (Regulation X), TILA (Regulation Z), FDCPA, FCRA, SCRA, and UDAAP, and of state servicing requirements.
- Working knowledge of Fannie Mae, Freddie Mac, and Ginnie Mae guidelines and FHA, VA, and USDA servicing requirements preferred.
- Strong Microsoft Office skills.
Work Environment and Physical Requirements:- Working on-site at assigned office location.
- Regular and punctual attendance adhering to schedule established by leadership.
- Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand.
- Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations.
- Sedentary work in a stationary position at a cubicle for prolonged periods of time.
- Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
- Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.
Additional InformationWhile this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.
Employees and applicants acknowledge that this is not a remote role. Individuals in this role are required to be on-site to complete essential job duties, absent extenuating circumstances.Additional Information:
While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.
Company Benefits:
We offer benefits, programs, and perks that support you in every aspect of your life.
- Medical, dental, and vision insurance
- Health Savings Account with employer contribution
- 401(k) Retirement plan with employer match
- Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
- Adoption Assistance
- Tuition & Certification reimbursement
- Employee Mortgage Loan Program
- The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
Newrez NOW:
Through Newrez NOW, our Corporate Social Responsibility program, you'll have opportunities to give back, lead, and make a difference.
- 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
- Matching Gifts Program - dollar-for-dollar up to $1,000
- Access to grants, nonprofit resources, and volunteer opportunities
- More than $6,000,000 donated since 2020
- 1 in 5 employees participates in at least one Employee Resource Group (ERG)
