Bachelor's degree preferred; equivalent experience in financial services may be considered
5+ years in wealth management or financial services
FINRA Series 7 or 6, Series 63 or Series 65/66 preferred
Experience with insurance products or variable annuities is a plus
Strong understanding of wealth management operations and client service best practices
Exceptional organizational skills and attention to detail
Proficiency with Microsoft Office and CRM systems
Responsibilities
Serve as primary contact for client service needs, ensuring proactive communication
Partner with Wealth Advisors to deliver a high-touch client experience
Coordinate complex client service needs, including account management and transactions
Oversee client onboarding activities, ensuring compliance and accuracy
Prepare materials for client meetings to support exceptional experiences
Document action items from client meetings and ensure timely follow-up
Identify and escalate operational inefficiencies to Practice Leadership
Benefits
Coverage on the first day for medical, dental, and vision insurance
Paid parental leave (16 weeks for primary caregiver, 8 weeks for secondary caregiver)
401k matching plan
HSA employer contributions
Student loan assistance
Pet insurance
In-office four days a week with one day remote
Full Job Description
Your Future Team
You will join a collaborative, client-focused wealth management team dedicated to delivering exceptional service and personalized financial solutions to high net worth individuals and families. The Senior Client Service Associate serves as a trusted partner to both clients and advisors, helping ensure a seamless client experience while supporting relationship management, operational excellence, and day-to-day wealth management activities.
This role is ideal for a seasoned client service professional who thrives in a fast-paced environment, enjoys building strong client relationships, and takes pride in delivering a white-glove service experience. The Senior Client Service Associate plays a key role in supporting client retention, enhancing operational efficiency, and mentoring junior team members as needed.
What You'll Do
The Senior Client Service Associate supports advisors and clients by managing complex service requests, maintaining strong client relationships, and ensuring operational activities are completed accurately and efficiently.
Serve as a primary point of contact for client service needs and maintain strong relationships through proactive, responsive, and professional communication
Partner closely with Wealth Advisors and Practice Leadership to deliver a high-touch client experience, anticipate client needs, and support ongoing relationship management
Own and coordinate complex client service needs, including account opening, account maintenance, transfers, money movements, beneficiary updates, and other service-related transactions
Coordinate and oversee client onboarding activities, ensuring documentation is accurate, complete, compliant, and processed through the appropriate channels
Prepare client meeting materials, reports, agendas, presentations, and other materials necessary to support an exceptional client experience
Attend client meetings when appropriate, document action items, and take ownership of coordinating timely follow-up and execution
Respond to client inquiries regarding accounts, service requests, and operational matters with strong judgment, urgency, and a solutions-oriented approach
Coordinate with custodians, vendors, Home Office teams, and other professional partners to resolve complex client issues and facilitate requests through completion
Maintain accurate client records, documentation, and CRM data in accordance with firm policies, regulatory requirements, and established service standards
Identify recurring issues, process gaps, and operational inefficiencies; raise and appropriately escalate concerns to Practice Leadership with clear context, potential impact, and recommended solutions
Partner with Practice Leadership to refine internal processes, workflows, and service models as the organization evolves; help translate new processes and changes into practical, consistent execution
Serve as a trusted resource and go-to partner for advisors and client service team members, providing guidance on processes, systems, custodial requirements, and complex client situations
Assist with training, mentoring, and onboarding junior client service team members and help reinforce consistent service standards and best practices across the team
Demonstrate leadership during periods of organizational change by embracing new systems, processes, and responsibilities and helping colleagues successfully adopt new ways of working
Assist with the implementation and ongoing maintenance of CRM systems, client data management processes, and other technology or workflow improvements
Identify opportunities to enhance the client and advisor experience, improve operational efficiency, and create scalable solutions that support the continued growth of the Practice
Support business development efforts through client events, referral follow-up, prospect meeting preparation, and other activities that strengthen client and prospect relationships
Stay current on industry trends, operational best practices, technology developments, and regulatory requirements impacting client service and wealth management
Take ownership of issues from identification through resolution, demonstrating sound judgment, personal accountability, and a commitment to continuous improvement
What You'll Bring
Bachelor's degree preferred; equivalent professional experience in financial services, wealth management, client service, or a related field may be considered in lieu of a degree
5+ years of experience in wealth management, financial services, or registered investment advisory
FINRA Series 7 or 6, Series 63 or Series 65/66, preferred; candidates with relevant securities licensing and substantial industry experience strongly encouraged to apply
Life and Health insurance and Variable Annuity (VA) licensing is a plus, but not required
Experience with insurance products, variable annuities, or related wealth management solutions is a plus
Strong understanding of wealth management operations, account administration, investment account servicing, and client service best practices
Experience supporting high-net-worth and ultra-high-net-worth clients preferred
Exceptional organizational skills, attention to detail, and ability to manage complex workflows from initiation through completion
Excellent verbal and written communication skills with the ability to communicate confidently with clients, advisors, senior leadership, custodians, and external partners
Proven ability to manage multiple priorities, competing deadlines, and changing requirements in a fast-paced environment
Strong judgment and problem-solving skills with the ability to independently resolve issues, recognize when escalation is appropriate, and present thoughtful solutions
Demonstrated initiative and willingness to identify process improvements, support organizational change, and help refine workflows and service models
Ability to serve as a trusted resource to colleagues and provide guidance, training, and support to less experienced team members
Proficiency with Microsoft Office applications, including Excel, Word, and PowerPoint
Experience with CRM systems, custodial platforms, and wealth management technology tools
Ability to work collaboratively across advisors, operations, compliance, custodians, vendors, and other internal and external partners while maintaining a high standard of client service
What We Offer
Coverage on the first day of employment for medical, dental, and vision insurance
Paid parental leave (16 weeks for primary caregiver and 8 weeks for secondary caregiver)
401k matching plan
HSA employer contributions
Student loan assistance
Pet insurance
In-office four days a week and work from home one day a week
Base salary of $90,000-$95,000 plus discretionary bonus (exact base salary amount will be dependent on experience)
