Bachelor's degree or diploma in a quantitative field such as STEM, Economics, or Data Science
3 to 5 years of relevant experience in client insights or analytics
Strong interpersonal and communication skills
Proficient in data management with analytical capabilities
Familiarity with change management and process enhancements
Ability to manage tasks in a fast-paced setting
Proficient in MS Excel, SAP, and data visualization software like Tableau or Power BI
Responsibilities
Collect and analyze client and matter data for reporting
Conduct regular and ad hoc performance analyses
Collaborate with various teams for timely reporting
Develop best practices for client insights
Identify improvements to enhance client satisfaction and profitability
Research client data trends and metrics
Prepare monthly insights reports for stakeholders
Benefits
Hybrid work environment
Retirement savings plan with employer contributions
Firm-covered benefit premiums
Access to telemedicine services
Flexible wellness allowance covering a range of health options
Training and development programs tailored to individual needs
Full Job Description
The Team
The Senior Client Insights Analyst plays a vital role in the firm's Pricing & Client Insights team, focusing on client portfolio and legal matter analytics and reporting. This includes developing dashboards and data visualizations for stakeholders across the firm. Reporting to the Senior Manager of Client Insights, this role is part of the broader Client Insights & Client Matter Intake function and can be based in any Canadian office.
You will be focusing on:
Collect, consolidate, and analyze client/matter data to prepare reports and presentations
Conduct periodic and ad hoc client portfolio and matter performance analyses
Collaborate with Pricing, Finance, Business Planning & Analysis, and Pursuits teams to provide accurate and timely reporting
Support the development of best practices for client insights
Assist in assessing client insights processes and identifying improvements to enhance satisfaction and profitability
Research and manipulate client insights data to assess key metrics and trends
Ensure accuracy across various data sources
Contribute to process improvement initiatives, including tool implementation and report development
Prepare and distribute monthly client insights reports for stakeholders
Prioritize tasks and resolve issues efficiently
Engage with external clients when needed
Support price benchmarking initiatives
Assist with special projects as required
What you bring to the role:
Bachelor's degree or diploma in a quantitative field (Science, Technology, Engineering, Economics, Finance, Analytics, Data Science)
3 to 5 years of experience in a similar role
Strong interpersonal, communication, analytical, and data management skills
Familiarity with change management and process improvement
Client service-oriented mindset
Ability to build relationships internally and externally
Highly organized and able to manage multiple tasks in a fast-paced environment
Effective research and problem-solving skills
Ability to work independently using sound judgment
Results-driven with the ability to meet tight deadlines
Proficiency in MS Excel, SAP, and/or Business Objects
Knowledge of data visualization tools (Tableau and Power BI)
Bilingual in French and English is an asset
Why join our team:
Hybrid work environment
Retirement savings plan with employer contribution
Benefit premiums paid by the firm
Telemedicine services
Wellness matters: Flexible health and wellness allowance that covers much more than gym memberships!
Training and development programs based on your interests and needs
The salary bands provided reflect the typical range for this role in the region indicated. We recognize that each candidate brings a unique set of experiences and skills, and final compensation will be thoughtfully determined based on individual qualifications and current market factors. Please note that salary will be discussed and negotiated during interview. Toronto: $81,500 - $100,700Ottawa: $79,600 - $98,300Vancouver: $79,600 - $98,300
Ready to join a proactive and modern firm that provides an exceptional career experience in an inclusive and collaborative environment? Come join us!
Please note that this job posting is being advertised to fill an existing vacancy.
About Norton Rose Fulbright
Norton Rose Fulbright is a global law firm that provides legal services in various areas such as banking and finance, corporate, M&A, dispute resolution and litigation, intellectual property, real estate, and tax. The firm has more than 50 offices across the world and has a strong presence in the Americas, Europe, Asia Pacific, Africa, and the Middle East. Norton Rose Fulbright has a diverse client base that includes financial institutions, energy companies, infrastructure developers, and government entities. The firm is known for its innovative approach to legal services and has been recognized for its commitment to diversity and inclusion.
