Senior Claims Adjuster, Bodily Injury

Canadian Automobile Association (CAA)

$80K — $95K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Post-secondary education or equivalent experience
  • CIP designation or in progress
  • 7+ years handling casualty claims
  • Strong organizational and decision-making skills
  • Ability to interpret insurance contracts across different jurisdictions
  • Knowledge of claims settlement principles and fraud investigations
  • Attention to detail with cross-referencing information
  • Proficient with general computer skills and excellent communication abilities

Responsibilities

  • Oversee external adjusters on outsourced claims
  • Investigate and evaluate personal/commercial lines claims of high complexity
  • Negotiate challenging coverage claims with professionalism
  • Ensure timely and accurate reserving per corporate guidelines
  • Control expenses proactively in claims management
  • Guide vendor partners when necessary
  • Obtain Manager approval for claims exceeding authority
  • Manage litigation claims and participate in mediations and settlement conferences

Benefits

  • Hybrid work model
  • Opportunities for professional development
  • Access to a supportive team and resources
  • Dynamic work environment focused on high performance
  • Encouragement for candidates to express salary expectations
Full Job Description
Position Details

What You Will Do

The Senior Claims Adjuster, Bodily Injury is responsible for oversight and handling of automobile, long haul trucking, motorcycle, and recreational vehicle bodily injury claims. The claims are of varying complexity and the successful candidate will have a dynamic personality and the ability to excel in a high performance environment. The Senior Adjuster - Bodily Injury ensures claims are properly investigated, evaluated, and resolved in a timely manner.
  • Provide oversight of external adjusters on outsourced claims
  • Investigate, evaluate, negotiate personal/commercial lines claims of high complexity
  • Manage challenging coverage claims with tact and professionalism
  • Timely, accurate reserving in line with Corporate protocols and guidelines
  • Maintain control over expenses through pro-active handling techniques
  • Direct vendor partners as necessary
  • Obtain approval from Manager on claims above authority
  • Manage claims in litigation, participate in mediations, pre-trials and settlement conferences


Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. Candidates with salary expectations outside of the range are encourage to apply.

Who You Are
  • Post-secondary education or equivalent experience
  • CIP or working towards designation
  • 7 plus years experience handling casualty claims required
  • Strong organizational; decision making and problem solving skillset
  • Ability to understand insurance contracts in various jurisdictions
  • Knowledge of principles and practices of claims settlement, policy wording, fraud investigations and coverage issues
  • Ability to cross-reference information with attention to detail
  • Strong general computer knowledge required
  • Excellent communication skills, both written and verbal

Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.

Please note that we may use AI tools to help us through the recruitment process.

#LI-Hybrid

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