POSITION OBJECTIVE

The Senior Catering Sales Manager is responsible for growing catering revenues for the hotel by soliciting new and existing accounts to meet and/or exceed food and beverage revenue goals and maximize profitability for the hotel. This position will contract, coordinate, detail and oversee client functions to ensure customer satisfaction.

ESSENTIAL JOB FUNCTIONS
• Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections, entertainment and written communication.
• Respond to all customer inquiries and requests for pricing in a timely manner
• Prepare correspondence to customers, internal booking reports and file maintenance
• Participate in daily business review meetings, pre-convention meetings, training and other catering sales related meetings as required
• Work with other departments within the hotel to provide quality service to customers
• Attend community/social events and industry meetings
• Develop/maintain knowledge of market trends, competition and customer
• Professionally represent the hotel in community and industry organizations and events
• Participate as a team player and provide constructive feedback to all departments
• Effectively cross-sell hotel outlets and revenue centers (i.e., spa, dining, and activities)
• Will be self-motivated, team-oriented, ambitious and driven for sales success
• Execute additional projects and duties as assigned by the Director of Catering & Conference Services

EDUCATION/EXPERIENCE
• High school diploma or equivalent required
• Bachelor's degree (B.A. or B.S.) from four-year college or university; or five (5) years related experience and/or training; or equivalent combination of education and experience is preferred
• At a minimum, must possess at least three (3) years related sales experience and training or an associate degree or equivalent from two-year college or technical school; or equivalent combination of education and related sales experience

REQUIREMENTS
• Requires effective communication skills, both verbal and written
• Must be able to speak, read, write and understand the primary language(s) used in the workplace
• Must be able to work in a fast-paced catering sales office environment and work continuously with all operational departments
• Most tasks are performed independently or in a team environment with the employee acting as team leader
• Knowledge of luxury hotel competitive market
• Position requires flexibility in scheduling, must be able to work morning, evenings, weekends and holidays
• Wide-ranging experience with food and beverage products, proper preparation and presentation of food and beverage items
• Extensive knowledge of meeting room capacities, banquet set-up, audio-visual and any other pertinent details as they relate to function room set-up.