20+ years of professional experience in business analysis and process improvement
Bachelor's degree in Engineering or related field; Master's preferred
Deep hands-on experience with EDIFECS and EDI transactions
Proficiency in Agile and Scaled Agile Framework (SAFe) methodologies
Strong analytical skills with experience in data analysis and interpretation
Excellent communication and presentation skills
Ability to lead and mentor junior analysts
Responsibilities
Provide expertise in continuous process improvement and change management
Define and develop business processes, policies, and performance metrics
Conduct comprehensive analysis of business processes, including gap and current state analysis
Plan and implement process improvements and transition strategies
Interface with various project areas, including customer and technology teams
Ensure compliance and performance quality through oversight of quality programs
Deliver training and presentations on process measurement and improvement
Benefits
Remote work flexibility
Encouragement for military veterans to apply
Opportunity for continuous learning and professional development
Access to advanced certifications and training programs
Collaborative work environment with cross-functional teams
Full Job Description
Senior Business Process Analyst Location: Remote Department: Veterans Affairs (VA) Type: Full Time Min. Experience: Experienced Security Clearance Level: Public Trust (MBI) Salary Range: $80,000 - $120,000
Military Veterans are highly encouraged to apply! Essential Duties and Responsibilities
Provide expertise on continuous process improvement strategies, organizational redesign, change management projects, and performance measures for basic business process engagements
Define and develop business processes, policies, roles and responsibilities, and performance metrics
Conduct analysis of business processes, including:
Current state analysis
Gap analysis
Benchmarking
Best practices identification
Organizational assessment
Other related tasks
Plan and implement process improvements, including:
Future state design
Change management
Transition planning
Interface with all project areas, including:
Customer
Computer services
Client services
Provide oversight for the development and maintenance of quality programs, systems, processes, and procedures to ensure compliance and performance quality
Proven knowledge in Agile and Scaled Agile Framework (SAFe) methodologies and a strong understanding of how to apply both flexible, iterative project management (Agile) and the framework for scaling those principles across a large organization (SAFe)
Experience with the practices of both, specifically in applying them to align strategy, manage large portfolios, and improving collaboration and delivery across multiple teams to achieve business agility and deliver value faster
Provide expertise and guidance in interpreting policies, regulatory, and/or governmental regulations, and agency guidelines to ensure compliance
Work with operating entities to provide continuous process analyses oversight to enforce requirements and meet guidelines
Coordinate with business and technology teams to ascertain system requirements
Conduct client interviews
Deliver presentations and training courses on measurement, analysis, improvement, and control
Perform cost-benefit analysis
Receive assignments in the form of objectives and establish goals to meet outlined objectives
Provide direction to employees according to established policies and management guidance
Measure whether objectives have been met
Provide technical solutions to a wide variety of difficult problems where analysis of data requires evaluation of identifiable factors
Independently determine and develop approach to solutions
Demonstrate good judgment in selecting methods and techniques for obtaining solutions
Contribute to the completion of specific programs and projects
Represent organization in providing solutions to difficult technical issues associated with specific projects
Required Skills and Experience
A proven track record of successfully leading and delivering complex projects
Expertise in eliciting and documenting business requirements, business processes, and workflows
Proficiency in creating functional specifications, user stories, use cases, and process flow diagrams
Experience with business modeling techniques and tools (e.g., Unified Modeling Language (UML) and Business Process Model and Notation (BPMN))
Proficiency in using documentation tools such as Microsoft Visio, Lucidchart, or similar
Familiarity with software development methodologies (e.g., Agile and Waterfall)
Proficiency in project management and tracking tools (e.g., JIRA and Microsoft Project)
An understanding of database concepts and basic querying skills
Strong analytical skills with experience in data analysis, interpretation, and presenting findings
Proficiency in using data analysis tools (e.g., Excel, Structured Query Language (SQL), Power Business Intelligence (BI), and Tableau)
Excellent verbal and written communication skills
An ability to translate technical information into business language for non-technical stakeholders
Strong presentation skills and experience facilitating workshops and meetings
Strong analytical and critical thinking skills
An ability to identify problems, propose solutions, and make decisions based on sound judgment
Strong interpersonal skills to collaborate effectively with cross-functional teams and stakeholders
An ability to build and maintain strong working relationships with clients and team members
A demonstrated ability to lead and mentor junior analysts and team members
Experience managing and coordinating cross-functional project teams
An ability to manage multiple priorities, projects, and tasks effectively
Strong organizational skills and an ability to meet deadlines
Familiarity with industry-specific regulations, standards, and best practices
An ability to stay current with industry trends and emerging technologies
A demonstrated ability to understand customer needs and deliver solutions that meet business objectives
Strong documentation skills for maintaining project documentation, business requirements, and process flows
A commitment to continuous improvement and learning
A willingness to pursue ongoing education and certifications relevant to the role
An ability to adapt quickly to changing priorities and work environments
A willingness to take on new challenges and responsibilities
Professional Certificationsn/aYears of Professional Experience20+ years of professional experienceDesired experienceDeep hands-on EDIFECS experience in Electronic Data Interchange X.12 (EDI) Transactions Standards involving key X12 workflows involving the following transactions:
X.12 medical claims (837, 834, 835, 277, etc)
270/271 and 278/275 transactions
999 transactions
Experience with FHIR and HL7 Advanced certifications, including:
Certified Business Analysis Professional (CBAP)
Project Management Professional (PMP)
Six Sigma Certification
Certified Scrum Master (CSM)
SAFe Scrum Master (SSM)
Formal EducationBachelor's degree in Engineering or a related scientific or technical discipline and twenty (20) years of experience or Master's degree in the previously listed fields and ten (10) years of experienceCitizenship RequirementU.S. Citizenship required for this specific opportunitySecurity Clearance RequirementsMust possess or qualify for a Public Trust (MBI)CRITICAL NOTES:
SSG will not make assumptions regarding your qualifications. Your answers to the mandatory screening questions must be supported by the information on your resume. Applications with inconsistencies will not be considered.
Recruiters or Third parties will not be considered.
This is a 100% U.S. based remote position. However, candidates from CA, CO, IL, MN, NJ, NY, OR, or WA will not be considered.
This is a W-2 position
All interviews will be conducted on Microsoft Teams with your camera on; there will be no exceptions
As part of our screening process, you will be requested to provide a link to your LinkedIn profile
