Senior Business Analyst (incl. FOIA Systems Analyst duties)EEOC OCIO Enterprise Helpdesk (EHD)
Contingent Position - Anticipated Contract Award
LocationOnsite, EEOC Headquarters, Washington, DC Labor Category Business Analysis / Process Improvement Key Personnel No Staffing Basis Full-time (1 position) CLEARANCE / SUITABILITY REQUIREMENT: Public Trust - SF-85P Background Investigation Required. No Secret, Top Secret, or other national security clearance is required for this position.Position SummaryServes as liaison between EEOC business units and technical teams, translating business needs into requirements and facilitating discussions with technical and non-technical stakeholders. Also serves as the qualified FOIA Systems Analyst supporting administration, operation, and continuous improvement of the Agency's FOIA program and supporting systems.
Key Responsibilities - Conduct interviews, workshops, and fact-finding sessions to identify, document, and validate business requirements, processes, and operational challenges.
- Develop business process models, workflow diagrams, use cases, and process flow documentation using tools such as Microsoft Visio.
- Evaluate existing business applications, maintain an inventory of agency systems/capabilities, and identify opportunities for process improvement, automation, and modernization.
- Assess current/proposed business processes to identify gaps, redundancies, and inefficiencies; recommend solutions to improve operational performance.
- Serve as FOIA Systems Analyst: analyze FOIA business processes and supporting applications; recommend improvements to efficiency, transparency, reporting, and records management.
- Support implementation, configuration, testing, maintenance, and modernization of FOIA case management systems and related technologies.
- Serve as liaison between business stakeholders and technical development teams to distinguish requirements from desired enhancements.
- Review and validate project requirements to ensure proposed solutions meet business needs and deliver measurable value.
- Support projects using standard SDLC methodologies, project management best practices, and Agile principles where applicable.
Minimum Qualifications - Bachelor's degree in Business Administration, Information Systems, Management, or a related field.
- In lieu of a degree, a minimum of 8 years of relevant professional experience performing business analysis, requirements management, process improvement, and stakeholder engagement.
- Demonstrated experience supporting enterprise-level IT and business transformation initiatives.
Certifications - Current Business Analysis certification required.
General Requirements (All Positions) - Must currently hold, or be able to favorably pass, a full-field five-year employment background investigation (SF-85P) prior to performing work.
- This is a Public Trust suitability requirement (OPM standards, 5 CFR Part 736), not a national security clearance.
- Acceptable command of the English language.
- Subject to Contractor-funded training of at least 40 hours/year in core competencies.
