Post-secondary education or technology-related diploma with 5-8 years of business analysis experience.
Proven ability to elicit requirements and validate functional specifications.
Experience collaborating with internal clients across various departments.
Familiarity with project management methodologies.
Knowledge of financial and banking concepts, including mortgages and credit assessment.
Experience with Salesforce is a plus.
Responsibilities
Evaluate and prioritize change requests from various departments.
Participate in discovery sessions to gather business requirements.
Recommend and drive business process enhancements through technology solutions.
Document business processes and facilitate whiteboard sessions for requirement elicitation.
Coordinate IT delivery releases and provide status updates to stakeholders.
Conduct User Acceptance Testing and document test scenarios for business users.
Liaise with external vendors for internal system support.
Benefits
Hybrid work environment with three days in the office per week.
Full Job Description
POSITION SUMMARY
The Senior Business Analyst is a detail-oriented, highly motivated individual with excellent analytical, organizational, interpersonal, and communication skills. In their previous work experience, they have demonstrated the ability to meet deadlines, prioritize multiple requests and apply critical thinking to resolve business and system problems. They are able to assess the impact of changes on all upstream and downstream applications, systems and processes.
They will work closely with partners from all departments to understand the complexities of their business problems. Working with both business and technology teams, they will identify opportunities for improvement and recommend solutions where the Bank's IT systems can be used to achieve operational and strategic goals. They will work with the Bank's business partners to help prioritize requests and provide continuous status updates throughout the delivery process.
MAJOR ELEMENTS OF THE ROLE
Evaluates, analyzes and prioritizes change requests.
Participates in change request reviews and discovery sessions with business users.
Recommends business process enhancements and be a driver for business process change through technology solutions.
Reviews business processes and elicit business requirements through whiteboard sessions, process flows and statements of work.
Liaises with internal customers to support system enhancements throughout the development lifecycle.
Works with Business Systems Analysts to address change requests from the business and questions on documented requirements.
Coordinates IT delivery releases and provides delivery status updates.
Documents test scenarios for business users and conducts User Acceptance Testing walkthroughs and labs.
Reviews system enhancements with business users and obtains delivery sign-off.
Documents system changes and provides user training on new functionality.
Leads project retrospectives and analyze lessons learned.
Participates in peer reviews of business analyst deliverables.
Liaises with external vendors to provide internal system support.
SKILLS AND EXPERIENCE REQUIRED
Post-secondary education or a technology-related diploma, with 5-8 years experience in business analysis.
Experience in eliciting requirements, creating, analyzing, and validating detailed functional specifications, and user acceptance testing.
Experience working with internal clients at all levels and departments.
Familiarity with project management techniques.
Understanding of financial and banking concepts including mortgages, interest rates, property appraisals, credit assessment and mortgage products.
Experience working in Salesforce would also be considered an asset.
WORKING CONDITIONS UNIQUE TO JOB
Hybrid work environment/ 3 days a week in the office
