Zendesk

Senior Backend Software Engineer, Solve Voice

Zendesk$145K — $217K *
Consumer Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of production software engineering experience, primarily in backend development.
  • Proficient in real-time or event-driven systems such as WebRTC or SIP.
  • Skilled in programming with Python or similar backend languages focusing on async architectures.
  • Experience with designing APIs and scalable integrations.
  • Ability to debug and enhance latency and reliability in production systems.

Responsibilities

  • Design and build backend services for real-time voice conversations focusing on decreased latency and improved reliability.
  • Integrate telephony systems, WebRTC, and external AI/speech services for seamless functionality.
  • Develop and ship end-to-end product features encompassing backend and user-facing web experiences.
  • Monitor and optimize platform reliability and performance, including tracing and autoscaling.
  • Tackle real-time interaction challenges like interruptions and turn-taking in conversations.
  • Collaborate with product and design teams to create polished and user-friendly voice experiences.

Benefits

  • Opportunity to work on innovative voice AI technology.
  • Collaborative environment with cross-functional teams.
  • Focus on product-driven development to improve user experience.
Full Job Description
Job Description

Senior Full Stack Engineer, Solve Voice

We’re seeking a Senior Full Stack Engineer to build the real-time voice AI product that makes live conversations feel natural and reliable. Your work will reduce latency, improve conversation flow, and make voice interactions an effective channel for AI-driven support.

What you’ll be doing
  • Design and implement backend services powering real-time voice conversations, focusing on latency, reliability, and observability.

  • Build integrations for telephony, WebRTC, real-time audio processing, and external AI/speech services.

  • Ship end-to-end product features across backend systems and user-facing web experiences when required.

  • Improve platform reliability and performance: monitoring, tracing, autoscaling, and failure recovery.

  • Address real-time interaction challenges such as turn-taking, interruptions, responsiveness, and graceful handoff to humans.

  • Partner with product and design to deliver voice experiences that feel polished and human.

What you bring to the role

  • Solid backend fundamentals with experience designing APIs, async systems, and scalable integrations.

  • Hands-on experience with real-time systems (WebRTC, WebSockets) or telephony protocols.

  • Product-driven engineering mindset — you ship user-facing features and care about UX quality.

  • Ability to debug and optimize latency and reliability issues in production systems.

  • Enjoys cross-functional collaboration with product, design, and ML/speech teams.

Basic qualifications

  • 3+ years building production software, with significant backend engineering experience.

  • Experience with real-time or event-driven systems (WebRTC, SIP, streaming APIs).

  • Proficiency in Python or equivalent backend languages and async architectures.

Preferred qualifications

  • Experience with telephony stacks, SIP, media servers, or speech/ASR/TTS integrations.

  • Familiarity with LLMs, speech models, or conversational AI production infrastructure.

  • Experience on fullstack teams shipping both backend and frontend user experiences.

  • Expertise in diagnosing performance and reliability issues under real-time constraints.

The US annualized base salary range for this position is $145,000.00-$217,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

About Zendesk

Zendesk is a customer service software company headquartered in San Francisco, California, USA. It is listed on the New York Stock Exchange with the symbol ZEN and is a constituent of the Russell 2000 Index. The company provides a cloud-based customer support platform which allows quicker and easier interaction between businesses and customers. Zendesk has over 4,000 employees and serves 150,000 customers in 160 countries. The company was founded in 2007 by Mikkel Svane, Morten Primdahl, and Alexander Aghassipour.
Learn more about Zendesk
Size
2,570 employees
Market Cap
$10.3 billion
Industry
Net Income
-$218.1 million
Founded
2007
5 Year Trend
+33.7%
Revenue
$1 billion
NASDAQ

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