Full Job Description
The purpose of this role is to provide exceptional customer service to our North American Solar accounts. The Scheduler & Dispatcher will ensure that the best service is being offered to our customers and that any issues that may arise are dealt with in a timely and effective manner.
In this position you will be an ambassador for the Solar business as the first point of contact for our customer base. The position is a customer service / administrative position providing support and service for the Solar Business.
The Scheduler & Dispatcher works as a team with the Service Operations Specialist, Field Service Representatives and Customer Service Manager within the Solar Operations Team/Solar business.
The position reports to the Solar Service Business Manager
PRIMARY DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.
• Be the hub of communications between customers and internal stakeholders
• Promote service offers to meet customer needs
• Coordinate field service work with customers
• Schedule field services representatives in an efficient manner to minimize, cost, travel time and/or distance as needed, and maximize team utilization
• Follow up and interact with customers and installation teams
• Manage services schedule to prioritize sites with service contracts and escalations. Coordinate with stakeholders to reach a consensus on the services schedule
• Track costs for warranty claims and escalate if the costs are exceeding projections
• Track and schedule field service cases. Prepare a weekly report to summarize activity Proficiently navigate a Windows-based & Web-based system to optimize current & future schedules
• Review Installer Reports and reconcile discrepancies as needed
• Participate in quality assurance processes/programs/initiatives as requested
• Develop and maintain effective communication channels with field technicians
• Responsible for maintaining thorough documentation throughout the lifecycle of service cases
• Handle all internal and external customer service requests in Netsuite
• Inspect work orders for completeness and timely close out
• Weekly review and reports to the service leader
• Pulling and processing parts orders
• Maintain data quality in service data management tools
• Communicate effectively between other groups within the company
QUALIFICATIONS:
The requirements listed below are representative of the education, experience, skills and/or abilities required. An individual must meet the minimum requirements as listed in each Qualifications subsection.
EDUCATION:
• College Diploma
EXPERIENCE:
• Two - Three years relevant work experience
SKILLS & ABILITIES:
• Build relationships with customers
• Excellent written, verbal, interpersonal and communication skills
• Strong customer phone service background
• Proficient use of mapping applications such as Google Maps
• Strong MS Outlook, Word, and Excel skills
• Ability to multi-task, be organized, efficient, accurate, and accountable
• Strong work ethic and capacity to handle high work volume in a teamwork environment
• Exceptional written and verbal communication. This position requires clear and concise communication to effectively drive team and execute customer requests
• Excellent organizational skills including, but not limited to, the ability to handle multiple demands and assignments and the ability to prioritize tasks effectively and efficiently
• Detailed and Accurate Data Entry
• Excellent Customer Service Skills
• Advanced ability to use Microsoft Office programs including but not limited to, Word, Excel, and PowerPoint
• Able to function in a fast-paced challenging environment
• Excellent teamwork, verbal and written communication and people skills a must
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
What's in it for me?
• Meaningful work where your coordination directly impacts customer satisfaction and operational success
• Career development opportunities in project planning, contract management, and strategic execution
• Exposure to regional operations and cross-functional collaboration with diverse teams
• Supportive environment that values quality, continuous improvement, and professional growth
Ready to coordinate projects that matter and grow your career with us? Apply today!
For this U.S. based position, the expected pay range is USD 86,400 - USD 129,600 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.
Our Total Rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team:
Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.
Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.
Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.
Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.
Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.
