Senior Associate, Financial Services, Digital Banking Operations, Consulting

Line of Service
Advisory

Industry/Sector
Not Applicable

Specialism
Operations Strategy

Management Level
Senior Associate

Job Description & Summary
In financial operations at PwC, you will specialise in improving the efficiency and effectiveness of financial operations within organisations. Your work will involve assessing financial processes, identify areas for improvement, and design and implement solutions to streamline financial operations, enhance controls, and reduce costs. You will be responsible for providing guidance on financial systems implementation, process automation, and financial shared services.

The Opportunity

As a Operations Consulting - Senior Associate, unlock your potential and embrace the chance to drive meaningful outcomes that'll elevate your career. Your role will include, but isn't limited to:

• Support and lead delivery of client projects from project scoping to conclusion, while exceeding client expectations
• Apply structured problem-solving and root-cause analysis to complex business, operational, technology, and risk challenges
• Support the design and implementation of risk-and-control frameworks, including first-line-of-defence processes and controls
• Build trusted relationships with clients and colleagues at different levels while working effectively across multidisciplinary teams
• Manage multiple timelines and projects within budget while coaching other team members and improving team performance
• Understand our client's business and strategies through data collection, interviews, formulating and testing hypotheses
• Convert complex data into meaningful insights with qualitative and/or quantitative evidence
• Communicate complex information effectively in written and verbal formats
• Embrace change and opportunities to be exposed to different situations, environments and perspectives
• Upskilling for a digital world and technology trends and stay informed of emerging technologies
• Uphold the firm's's code of ethics and business conduct

What You'll Bring
Your skills, knowledge, and experiences are what set you apart. Here's what we look for:

• Working experience in management consulting demonstrating knowledge of operations in financial Services, which may include specific knowledge of middle/back-office functions in the retail bank, commercial bank, investment bank, or wealth business while driving business growth for the firm
• General understanding of risk terminology, first-line-of-defence responsibilities, enterprise risk management, and risk-and-control framework
• Demonstrated consulting experience supporting business transformation, process improvement, operational excellence, or risk-and-controls initiatives in Financial Services
• Working knowledge of the software development life cycle (SDLC), Agile delivery methodologies, and collaboration or delivery tools such as Jira and Microsoft tools
• Strong structured problem-solving skills, including the ability to identify root causes, develop practical recommendations, and communicate complex information clearly
• Strong relationship-building skills and an interest in technology-enabled transformation, including AI and large platform or ERP migrations
• Demonstrated expertise in operational excellence, process optimization, RPA and AI/Gen AI as it relates to enhancing the efficiency of operations within the bank
• Ability to become a trusted advisor to clients by building and maintaining relationships
• Proven track record leading complex transformational and/or modernization and technology programs
• Experience leading strategic plans, target operating models, technology enablement roadmaps, including knowledge of problem solving and process improvement methodologies
• Understanding the evolution and new trends in technologies (e.g., GenAI, Machine Learning) and how these technologies can help to solve complex problems
• Working knowledge of SDLC methodology, data transformation and visualization tools (e.g., Power BI, Alteryx, Tableau, Qlik) and intelligent automation technologies (e.g., RPA, RDA, process mining)
• Experience leading white papers and thought leadership materials through research and data collection
• Lead practice development activities (e.g. new service offerings, training packages, recruiting initiatives, marketing)
• Lead business development activities, including writing proposals and presenting them to clients, and responding to RFPs
• PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer

This position ensures continuity and upholds our standards of excellence following the departure of a valued team member.

The salary range for this position is $87,700 - $137,700. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.

Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills
Accepting Feedback, Accepting Feedback, Accounting Practices, Accounts Payable, Accounts Receivable Management, Active Listening, AI Fluency, AI-Human Collaboration, Analytical Thinking, Budgetary Management, Communication, Creativity, Digital Tooling, Embracing Change, Emotional Regulation, Empathy, Financial Accounting, Financial Audit, Financial Data Mining, Financial Forecasting, Financial Internal Controls, Financial Management, Financial Modeling, Financial Record Keeping, Financial Reporting {+ 19 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements
Not Specified

Available for Work Visa Sponsorship?
No

Government Clearance Required?
No

Job Posting End Date