Responsibilities
'• Analyze data signals and uncover patterns: analyze support-case trends, customer issue patterns, and authorized technical signals at scale to uncover recurring failure patterns and gaps in Azure diagnostics and documentation.
• Design and build production AI services: Develop scalable agentic AI solutions for Azure diagnostics and documentation using LLM orchestration, RAG pipelines, agent workflows, tool integrations, memory and state management, and human-in-the-loop experiences,
• Lead through hands-on engineering: Write, review, test, and maintain production-quality C# and Python code. Build reusable components, reference implementations, and engineering patterns that accelerate team delivery.
• Own end-to-end technical delivery: Translate customer support scenarios and product requirements into technical designs, then take solutions through implementation, testing, deployment, monitoring, and continuous improvement.
• Build evaluation-driven AI systems: Develop evaluation frameworks using rubrics, golden datasets, simulations, judge models, and offline and online evaluation. Use measurable quality thresholds to guide agents from experimentation toward production operation.
• Engineer for production quality: Ensure services meet requirements for correctness, reliability, availability, latency, scalability, maintainability, cost, and safety.
• Implement secure and responsible AI patterns: Apply privacy protections, prompt-injection defenses, least-privilege tool access, identity and authorization controls, data boundaries, approval gates, auditability, and fail-safe behavior.
• Integrate with Azure services and data sources: Ground agent responses and actions in trusted, current signals by integrating with Azure data sources, APIs, and cloud-native services.
• Operate services in production: Implement CI/CD, automated testing, feature flags, staged rollouts, tracing, logging, metrics, and alerting. Diagnose production issues, participate in incident response, and drive corrective improvements.
• Make evidence-based technical decisions: Evaluate models, frameworks, prompts, retrieval approaches, and architectural options using experiments and production telemetry. Balance quality with reliability, latency, cost, maintainability, and operational complexity.
• Drive measurable customer impact: Instrument solutions and use data to improve automation quality, case-volume reduction, resolution time, engineering efficiency, and customer satisfaction.
• Provide technical leadership within projects: Lead design reviews, resolve technical challenges, coordinate implementation across contributors, and align partner teams around shared interfaces and delivery goals.
• Mentor and raise engineering capability: Support other engineers through code reviews, technical guidance, reusable documentation, and practical coaching in applied AI and production software engineering.
• Collaborate across organizational boundaries: Partner with product managers, researchers, platform engineers, Azure service teams, and support-domain experts to deliver durable solutions and shape future platform capabilities.
Qualifications
Required Qualifications:
Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience.
Other:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
Preferred Qualifications
• Experience building or integrating with LLM-based systems (prompt engineering, RAG, or agent frameworks).
• Familiarity with Azure services (Azure OpenAI, Azure AI Foundry, Azure Functions, Cosmos DB, or similar cloud-native technologies).
• Experience with CI/CD pipelines, automated testing, and production observability
• Experience with Azure AI Foundry, Azure OpenAI, Microsoft Agent Framework, or comparable enterprise AI platforms.
• Experience designing AI evaluation systems using rubrics, golden datasets, judge models, simulation, adversarial testing, and offline or online evaluation.
• Experience with RAG systems, including indexing, retrieval, ranking, grounding, citation, knowledge freshness, and access control.
• Experience implementing agent-security patterns such as prompt-injection defense, identity propagation, least-privilege tool access, data-boundary enforcement, approval gates, and auditable actions.
• Experience building reliable distributed services with strong standards for scalability, resiliency, performance, observability, and cost efficiency.
• Experience with infrastructure as code, container orchestration, feature management, and staged production deployment.
• Demonstrated ability to lead technical execution, influence design decisions, and mentor engineers without formal people-management authority.
• Experience collaborating with product, platform, research, and partner engineering teams on complex co-development initiatives.
• Strong business judgment and experience connecting engineering investments to customer and operational outcomes.
• Background in customer support engineering, supportability, diagnostics, or customer-experience platforms is a plus.
#EngOps #EngOpsACES
Software Engineering IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
