The Capital Markets Institutional Trading Support & Client Onboarding team provides institutional clients with the highest quality of service and supports multiple trading desks and groups including Institutional Equities, Options, ETF Market Making, Electronic Trading & Program Trading, Financial Products, Equity Capital Markets and Risk Management Solutions. As a primary contact for Institutional clients you will work closely with Traders to manage Client Onboarding & KYC / Due Diligence updates, client inquiries, manage account collateral, cash management, margin, security borrowing and lending, trade clearing & settlements, and client reporting, while ensuring the bank is minimized of any risk. You will share financial market expertise to provide information & recommendations regarding specific products and services like account types, (Cash, COD / DVP, Margin, Options, DMA), electronic trading, client reporting and online access.
Your role: - Work closely with Traders, Sales, Business Heads, Business Management, and Technology Support teams in various sectors within Financial Markets such as Institutional Equities, Options, ETF Market Making, Electronic Trading & Program Trading, Financial Products, Equity Capital Markets, and Risk Management Solutions.
- Provide excellent client service and share financial markets expertise with large Institutional and alternative asset management clients
- Possess a strong understanding of risk management processes, investment strategies and investment products
- Comprehend complex asset management strategies and understand the impacts to client portfolios with respect to cash / margin, collateral, corporate actions and manage overall bank risk in real time
- Coordinate client day-to-day activities with internal partners including Trading Desks, Securities Lending, Fixed Income, Risk Management, Legal and Compliance, Cash Management, Foreign Exchange, Operational Risk, Accounting and Tax
- Manage risk through monitoring of Trader Inventories and positions and ensure accurate reporting for PnL
- Manage the segregation and buy-in process with clients, operational control and securities lending group
- Manage Client Onboarding and Trading Platform connectivity for Institutional Cash on Delivery, Cash Custody, Margin, Options, NCIB (Normal Course Issuer Bid), and At-The-Market clients and manage the KYC refresher process on an ongoing basis
- Lead client meetings, identify existing and potential client issues, and provide efficient solutions to clients
- Demonstrate strong communication skills and manage clear, concise internal and external communications
- Lead projects, (such as regulatory updates, T+1, KYC for Compliance), strategic initiatives and business development growth
- Review processes and procedures, propose & implement improvements such as automation solutions, and ensure documentation for business continuity
- Foster strong cross functional relationships with business partners for cohesive operational flow that maximizes efficiency and champions interdepartmental process improvements
- Train and mentor junior staff
Prerequisites - Bachelor's Degree in Business, Economics and three years of relevant experience in a related field required
- Good knowledge of Capital Markets, Master's degree or CFA preferred
- Experience in middle office / trade support / brokerage services with a strong understanding of equity & derivative products, trade lifecycle & risk management principles
- Excellent interpersonal, client service, leadership and communication skills
- Strong analytical skills, process optimization, automation, programming / use of AI
- Completion of Canadian Securities Course (CSC), Conducts and Practices Handbook (CPH), and licensing with CIRO within 6 months required, completion of Options Licensing Course (OLC) and licensing with FINRA within a year
- Bilingualism both spoken and written (English and French) is considered an asset
Languages: English
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Capital Markets Client Relations Communication Diversity & Inclusion Leadership Multitasking Onboarding Personal Support Stress Management Teamwork Initiative Active collaboration Active listening Cross-team Collaboration
Your benefits In addition to competitive compensation, upon hiring you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:
* Health and wellness program, including many options
* Flexible group insurance
* Generous pension plan
* Employee Share Ownership Plan
* Employee and family assistance program
* Preferential banking services
* Involvement in community initiatives
* Telemedicine service
* Virtual sleep clinic
We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees' ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.
