Key Responsibilities
- Partner with senior business leaders to frame complex problems and determine how data and analytics can inform decisions.
- Lead high-impact analytical work from problem definition through insight, recommendation, and measurement of results.
- Connect operational, client experience, digital, and other data to develop a more complete view of business performance.
- Identify emerging trends, risks, friction points, and opportunities before they become established business problems.
- Translate complex analysis into clear recommendations and executive-ready narratives.
- Develop measurement frameworks and trusted metrics that help leaders understand performance and prioritize action.
- Partner across Operations, Product, Technology, and Client Experience to influence strategy and improve business outcomes.
- Challenge existing assumptions and identify opportunities to improve processes, experiences, and analytical capabilities.
- Help evolve how analytics is used across Operations—from primarily reporting what happened to proactively influencing what happens next.
- Mentor other analysts and contribute to analytical standards and best practices across the team.
In This Role, You Will
- Have direct exposure to senior leaders and high-priority business initiatives.
- Own meaningful business problems rather than simply execute analytical requests.
- Influence decisions that affect operational performance and the participant and client experience.
- Work across multiple business areas and datasets rather than being limited to a single product or initiative.
- Help define new metrics, analytical approaches, and ways of measuring business performance.
- Turn data into recommendations that drive action.
- Play an important role in shaping the future of the Operations Analytics function.
Qualifications
Required
- Bachelor’s degree in Business, Analytics, Data Science, Statistics, Economics, Computer Science, or a related field.
- 4–7 years of experience in analytics, business intelligence, product analytics, strategy, or a related field.
- Strong analytical and problem-solving skills with experience working through complex and ambiguous business questions.
- Experience using data to develop insights and recommendations, not simply produce reporting.
- Strong SQL skills and experience working with large, complex datasets.
- Experience with visualization and analytical tools such as Power BI or Tableau.
- Strong written and verbal communication skills, including the ability to communicate complex ideas to senior leaders.
- Demonstrated ability to build relationships and influence across teams without direct authority.
Preferred
- Experience with Python, R, or other advanced analytical tools.
- Experience in product analytics, customer experience, operational analytics, or business strategy.
- Financial services or other complex, regulated-industry experience.
- Experience developing measurement frameworks or using analytics to influence product or operational strategy.
Success Profile
The strongest candidate will:
- Be intellectually curious and naturally ask why, not simply what.
- Be comfortable taking an ambiguous problem and creating structure around it.
- Think like a business leader who happens to have strong analytical capabilities.
- Look across organizational boundaries to connect data, problems, and opportunities.
- Bring a point of view and recommendations rather than waiting to be told what analysis to perform.
- Communicate with credibility and simplicity at senior levels.
- Balance strategic thinking with the ability to get into the data when necessary.
- Take ownership and drive work forward in an environment where priorities continue to evolve.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.
