4-6 years of experience in Consulting or Implementation or similar post-sales role
Proven history of managing complex, multi-stakeholder implementations for large healthcare organizations
Excellent verbal and written communication; skilled in customer relationship management
Strong analytical skills; able to derive insights and recommendations for leadership
Experience in translating business needs into technical requirements and ensuring delivery
Ability to design and build new processes from inception
Proficient in efficiency tools like SQL and Claude Code
Responsibilities
Lead complex, multi-stakeholder customer implementations autonomously
Manage strategic customer relationships from start to finish
Identify product improvements through user behavior analysis and customer outcomes
Create scalable processes and systems from scratch
Enhance efficiency by designing tools and workflows
Collaborate with Operations Analyst for QA/QC and reporting
Work with engineering on dashboard and reporting tools for decision-making
Benefits
Competitive Compensation including salary and employee stock options
Annual budget for professional development and training
Office Setup Stipend for a productive workspace
Top-tier health coverage including medical, dental, and vision
Flexible PTO to recharge effectively
Meals and snacks provided for better work-life balance
Fitness stipend for health and wellness support
Commuter benefits to ease transportation costs
401(k) plan for retirement savings
Full Job Description
What You'll Do
Lead complex, multi-stakeholder customer implementations autonomously - including new specialties, new products, and multi-site rollouts
Own strategic customer relationships during implementation end-to-end, including navigating challenging conversations and setting clear expectations
Identify high-impact product improvements by analyzing user behavior and customer outcomes; define, partner with eng/product to action, and measure results
Build new scalable processes, best practices, and systems from scratch - not just improving what exists, but creating infrastructure that outlasts your direct involvement
Drive automation and efficiency across the team by designing and implementing tools, workflows, and systems that reduce operational burden
Collaborate with our Operations Analyst team to support thorough QA/QC and develop insightful internal and customer-facing reporting
Partner with engineering to design and build dashboards, reporting, and tooling that drive decisions for customers and internally
What We're Looking For
4-6 years of experience in Consulting or Implementation, or a similar post-sales role
Track record of owning complex, multi-stakeholder implementations end-to-end - including accounts with enterprise, MSO, or health system dynamics
Highly effective verbal and written communication skills; able to own difficult customer conversations and build trust across diverse internal and external audiences
Strong analytical skills: able to identify trends across a customer portfolio, develop structured recommendations, and present findings to senior leadership
Experience translating business needs into actionable requirements for technical teams - and following through to delivery
Demonstrated ability to build processes and systems from scratch, not just execute defined playbooks
Proficient in efficiency tooling (e.g., SQL, Claude Code, Retool, or similar)
Ruthless prioritization and strong time management across a portfolio of concurrent high-complexity accounts
High adaptability and ability to perform under pressure in a fast-paced, rapidly changing environment
Passion for helping healthcare organizations and colleagues
Nice to Haves
Experience working with or within MSO, PE-backed, or enterprise health system accounts
Familiarity with EHR systems (Epic, Athena, NextGen, ECW) or VOIP platforms (RingCentral, Twilio)
Experience building or managing internal tooling (dashboards, ticket systems, reporting infrastructure)
Prior experience in a health tech or AI company
Willingness to travel 4x per year for team offsites and customer onsite sessions
Benefits & Perks for Assorties
Competitive Compensation - Including salary and employee stock options so you share in our success.
Lifelong Learning - Annual budget for professional development, plus training opportunities to help you grow.
Office Setup Stipend - We'll outfit your in-office workspace so comfy as it's productive.
Top-Tier Health Coverage - Medical, dental, and vision insurance, because your health comes first.
Flexible PTO - We trust you to take the time you need to recharge and come back ready to crush it.
🥗 Meals & Snacks - Lunch, dinner, and snack breaks that fuel great ideas.
Fitness Stipend - Your wellness matters. We reimburse monthly membership costs to support your health.
🚆 Commuter Benefits - We cover eligible transportation costs to make your trip to work easier.
