We are seeking an experienced Account Management Senior to consistently deliver the best customer experience for Cartamundi clients.

Key Responsibilities:
• Lead and develop the Account Management team to consistently deliver a best-in-class customer experience while achieving profitable growth aligned with Cartamundi objectives.

• Own overall customer portfolio performance, including revenue, margin, service levels, and long-term account health across all assigned accounts.

• Establish strategic account plans for key customers, identifying growth opportunities, risk mitigation strategies, and margin improvement initiatives.
• Coach and mentor Account Managers on customer engagement, problem-solving, negotiation, and decision-making to strengthen team capability and consistency.
• Oversee customer escalation management, ensuring timely resolution of complex issues while protecting customer relationships and Cartamundi profitability.
• Drive alignment between customer expectations and operational capabilities, partnering cross-functionally with operations, finance, supply chain, and production leadership.
• Ensure excellence in RFQ and pricing strategy, guiding the team on accurate, competitive, and margin-focused quotations.
• Own forecasting accuracy and demand visibility, ensuring reliable inputs into production planning, raw materials and financial projections.
• Lead KPI performance management, analyzing key metrics (service, delivery, margin, efficiency) and driving continuous improvement initiatives across accounts.
• Deliver executive-level reporting and insights, translating data into actionable strategies for senior leadership and key stakeholders.
• Act as the voice of the customer at a strategic level, influencing product, service, and operational decisions to enhance competitive positioning.
• Standardize and optimize account management processes, tools, and best practices to drive efficiency, scalability, and consistency across the team.
• Partner with Sales and Business Development to support new business opportunities, account expansion, and contract negotiations.
• Ensure strong cross-functional collaboration, reinforcing a culture of accountability and teamwork aligned with Cartamundi KPIs and priorities.
• Drive a culture of ownership, accountability, and continuous improvement within the Account Management organization.

Qualifications and Requirements:
• Minimally a bachelor's degree in Business Management or related field.
• Minimum 8 to 10 years of experience in manufacturing Account Management.
• Strong analytical, communication, and negotiation skills
• Bilingual (English & Japanese) Spanish is a plus
• Potential Travel: 30% to 60% (domestic and international)

Benefits an Account Management Senior can expect from Cartamundi:

• Competitive pay
• Climate controlled facility
• 401(k) with company match
• Health, dental, and vision insurance starting day one
• HSA (Health Savings Account) and FSA (Flexible Savings Account)
• Life insurance
• Short-Term and Long-Term Disability
• Paid time off
• Tuition reimbursement
• Employee discounts on daycare, gym memberships, travel, and much more

Physical Requirements and Working Conditions:

The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation(s). Our manufacturing Plant is comprised of enclosed office and manufacturing space. This position requires the ability to:

• Work effectively with other team members, through use of verbal and written communication, including typing, through use of fingers on a keyboard.
• May need to perform sedentary work, sitting for long periods of time) on various computer systems
• This Account Management Seniorposition is located in Dallas, TX.

Apply today and discover the magic of making a difference at Cartamundi!