8+ years of client service experience in advertising
3+ years in pharmaceutical or healthcare advertising
Experience managing a $3M+ book of business
Proven relationship-building skills at the Associate Director/Director level
Strong financial acumen for budget oversight
Excellent presentation and communication skills
Responsibilities
Lead cross-functional teams to deliver compliant and effective programs
Manage project execution to ensure adherence to processes and deadlines
Oversee account financials, including budget management and forecasting
Identify organic growth opportunities and contribute to account planning
Ensure all communications and deliverables meet Klick's high standards
Benefits
Collaborative work environment with cross-functional teams
Opportunities for professional growth and development
Access to cutting-edge tools and technologies
Focus on maintaining high client satisfaction
Engagement in innovative projects within the pharmaceutical sector
Full Job Description
Job Description
The Senior Account Director leads key client relationships, oversees large-scale programs, and drives account growth by providing strategic guidance and exceptional delivery. This role partners closely with internal teams to ensure flawless execution, regulatory alignment, and a consistently strong client experience. The Senior Account Director builds trusted relationships, identifies opportunities to bring value, and ensures the work reflects Klick's high standards.
What You'll Do:
Lead cross-functional teams to deliver programs that meet regulatory, operational, and brand expectations
Manage project execution to ensure processes are followed and deadlines are met with precision
Oversee account financials, including budget management, forecasting, and scope alignment
Identify opportunities for organic growth and contribute to account planning
Ensure all communications and deliverables reflect Klick's standards and elevate the client experience
Qualifications
Required:
8+ years of client service experience in the advertising industry
3+ years of pharmaceutical or healthcare advertising experience
Experience managing a $3M+ book of business
Proven ability to build and grow relationships at the Associate Director/Director level
Strong financial acumen, including scope development and budget oversight
Strong presentation and communication skills
Desired:
Launch experience in pharma or healthcare
Experience leading client meeting intake, agenda development, follow-ups, and recaps
Ability to translate client feedback, prioritize changes, and guide internal teams
Understanding of US pharmaceutical/healthcare marketing regulations
Comfort and enthusiasm for integrating AI into workflows
University degree required; MBA a plus
Additional Information
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About Klick Health
Klick Health is a digital health agency that specializes in creating digital solutions for healthcare companies. The company was founded in 1997 and is headquartered in Toronto, Canada. Klick Health's services include strategy, creative, technology, and analytics. The company has won numerous awards for its work in the healthcare industry.
