About our Client Services CraftOur Client Services craft leads client partnership, strategic stewardship, and operational excellence across the life sciences landscape. We guide clients through complex challenges, orchestrate cross-functional collaboration, and ensure every program aligns to brand objectives while delivering measurable impact.
Job DescriptionThe Senior Account Director leads key client relationships, oversees large-scale programs, and drives account growth by providing strategic guidance and exceptional delivery. This role partners closely with internal teams to ensure flawless execution, regulatory alignment, and a consistently strong client experience. The Senior Account Director builds trusted relationships, identifies opportunities to bring value, and ensures the work reflects Klick's high standards.
What You'll Do:- Lead cross-functional teams to deliver programs that meet regulatory, operational, and brand expectations
- Manage project execution to ensure processes are followed and deadlines are met with precision
- Oversee account financials, including budget management, forecasting, and scope alignment
- Identify opportunities for organic growth and contribute to account planning
- Ensure all communications and deliverables reflect Klick's standards and elevate the client experience
QualificationsRequired:- 8+ years of client service experience in the advertising industry
- 3+ years of pharmaceutical or healthcare advertising experience
- Experience managing a $3M+ book of business
- Proven ability to build and grow relationships at the Associate Director/Director level
- Strong financial acumen, including scope development and budget oversight
- Strong presentation and communication skills
Desired:- Launch experience in pharma or healthcare
- Experience leading client meeting intake, agenda development, follow-ups, and recaps
- Ability to translate client feedback, prioritize changes, and guide internal teams
- Understanding of US pharmaceutical/healthcare marketing regulations
- Comfort and enthusiasm for integrating AI into workflows
- University degree required; MBA a plus
Additional Information 
