Who You Will Work With:

The Security Operations, Specialist will join an established, dedicated team providing ongoing managed systems, operations and SLA support to a client within the financial services industry. Within the primary scope of responsibility for this role, you will also participate and engage on service related impacting troubleshooting and investigation sessions to resolve and mitigate any issues and incidents affecting delivery of service of function of business. Furthermore, you will be participating in the investigation, development and delivery of new strategic security initiatives, that will achieve the needs of the client.

What YouWillDo: 

Service Operations, Monitoring, and System Health

• Providing ongoing support for managed services and infrastructure to meet contractual SLAs.
• Ensuring operational integrity, performance, and resource availability.
• Reviewing system and application reports such as replication status, data integrity, infrastructure health, and utilization metrics.
• Verifying continuous operations using monitoring tools, alerts, and established procedures.

• Participating in team scrums and operational work sessions.

Incident Intake, Triage, Response, and Recovery

• Intake, triage, and investigation of incidents, issues, and problems from systems or client groups.
• Responding to alert events within required timeframes (e.g., 15minute incident response).
• Leveraging operational tools to gather diagnostic information quickly and accurately.
• Escalating to nextlevel support or management when needed and ensuring broad awareness.
• Supporting incident resolution, recovery efforts, and postincident analysis.
• Providing timely, professional updates to customer management during incidents.
• Participating in oncall pager rotation as first point of contact.

Change Management, Documentation, and Process Governance

• Preparing Change Request Advisories and maintaining accurate records of all changes.
• Ensuring support requests, incident tickets, and tasks are created, updated, and closed in a timely manner.
• Following internal and customer processes while adhering to security best practices.
• Creating and maintaining accurate documentation that contributes to organizational knowledge and intellectual property.
• Documenting incidents, support engagements, and pager events using IT service management tools.
  

Collaboration, Communication, and Client Engagement

• Collaborating with internal teams and client groups on support tasks and approved requests.
• Ensuring clear, timely communication with stakeholders during incidents and operational activities.
• Supporting engagements that fulfill contractual obligations and operational expectations.
• Working with peers to ensure smooth handoffs, shared understanding, and coordinated response.
  

Operational Reliability, Continuous Improvement, and Support Readiness

• Ensuring infrastructure and applications remain reliable, available, and secure.
• Identifying issues proactively through monitoring, alerts, and system health checks.
• Supporting continuous improvement of operational processes, tools, and procedures.
• Providing flexible offhours support to maintain operational readiness and team coverage.

WhatYou Bring:

• 2-4 Years Experience and INTERMEDIATE Proficiency with Windows Server, Linux (Redhat Preferred), VMWare ESXi
• 2-4 Years Experience and INTERMEDIATE Proficiency with Enterprise level tools: monitoring/alerting, SIEM, incident/problem/ticket management, content management, knowledge repository/wiki
• 2-4 Years Experience and strong with scripting languages and automation: Linux shell, Python, Powershell, schedulers
• 2-4 Years Experience and strong understanding of TCP/IP, LDAP/AD, SQL, Networking
• Bachelors degree or diploma in Computer Science, Computer studies, Cyber Security or related field experience.
• Proven experience performing incident investigations and forensics and have a strong technical background in networking and infrastructure.
• Excellent interpersonal skills in customer facing environments and interacting with the client on support related issues.
• Able to qualify for Canadian security clearance.
• Highly motivated and results oriented.
• Possess the ability to handle high pressure situations with key stakeholders.
• Possess the ability to take on multiple tasks concurrently and independently with minimal support or supervision.
• Strong service management and service delivery orientation.
• Excellent presentation skills and an ability to present complex information in a manner suitable for technical and non-technical audiences.
• Strong problem solving and solution skills; time management skills; organizational skills; and attention to detail.
• Strong interest in information security.
• Eligibility to work for Interac Corp. in Canada in a full-time capacity. 

WhatWeOffering:

The hiringrangefor this position is$80,000 - $90,000, and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills, experience, and job-related knowledge, butInteracscommitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future, and includes:

• Generous vacation and wellness days to help you recharge
• Comprehensive employer-paid benefits coverage for peace of mind
• Market-leading employer-funded RRSP program to invest in your future
• Flexible hybrid work model for better work-life balance
• Accessto afree and confidential 24/7 employee & familyassistanceprogram to offer support for you and your immediate family
• Pregnancy and parental leave top-up to support growing families
• Charitable donation matching with United Way to amplify your impact

Additional Pre-Employment Requirements:

To ensure the integrity of our organization, successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.