Salesforce Platform Lead

Qualifications

• Bachelor's Degree required; preferred concentration in Information Systems, Computer Science, or Finance.
• Minimum 7 years of overall relevant experience required.
• Knowledge and experience with Salesforce required.
• Experience interfacing between business and technology required.
• Experience as a platform owner or product owner for strategic Salesforce projects required.

Responsibilities

• Collaborate with Salesforce delivery team to refine the prioritized backlog.
• Design enhancements and bug fixes with Salesforce development team.
• Review implemented capabilities to ensure expected value delivery.
• Identify and prioritize needs with business and technology stakeholders on the Salesforce platform.
• Develop and maintain a Salesforce roadmap, updating it with stakeholders quarterly.
• Refine support processes with Salesforce Support team to minimize user friction.
• Identify persistent support requests that could be addressed by platform enhancements.

Benefits

• Opportunity to work in a leading technology-focused environment.
• Engagement with cross-functional teams to drive business solutions.
• Quarterly reviews of the Salesforce roadmap to align with business objectives.
• Role contributes to the direct enhancement of user experience with Salesforce.
• Collaboration with a skilled Salesforce development team.