Position OverviewGeneral Summary:
As the Sales & Operations Support Specialist, you will oversee the daily management of sales orders and provide necessary presale support. Your role includes optimizing processes and managing projects to meet the needs of both internal and external stakeholders, including customers, the sales team and other departments. Success in this position involves streamlining order management processes and workflows to eliminate data and system inefficiencies. You’ll be responsible for defining functional responsibilities to ensure timely and accurate order fulfillment, while maintaining a high standard of integrity to minimize manual corrections. Additionally, you will become proficient in the Quoting Tool, testing new releases, and offering support to Sales and Sales Operations teams.
Essential Job Functions:
- Responsible for order creation, ensuring orders are being entered appropriately and in a timely manner, acting on exceptions as they arise and are escalated. Also ensure all orders booked are valid and have appropriate documentation
- Work with the team to manage backlog to ensure on time delivery by consistently communicating with the Supply Chain, Manufacturing, Shipping and Sales teams.
- Responsible for testing new releases and products in Quoting Tool, understanding how products are quoted and providing support to the Field Sales Team and Sales Operations Team
- Support and lead continuous improvement opportunities that may exist within our systems and workflows that would increase the efficiency and add value to the order process
- Know what quality data looks like and support processes and improvements that will improve our data
- Understand the importance of customer satisfaction and lead with a passion for satisfying our customers above all else
- Develop strong partnerships with Sales, Finance and other functional organizations
- Educate sales representatives on sales operations processes and best practices
- Ensure compliance with all state and federal legal and regulatory requirements
Knowledge and Experience:
- Bachelor’s degree or equivalent work experience preferred.
- 7+ years sales administration, order entry, and sales operations with broad background in daily operations (sales order entry, sales returns, scheduling, billing, material transfer requests, inside sales etc.).
- Knowledge of international business logistics as it relates to order management, shipping, and billing.
- Experience collaborating with cross-departmental teams
- In-depth functional knowledge of Salesforce is preferred
Skills and Abilities:
- Excellent written & verbal communication skills with the ability to interface at all levels within the company.
- Excellent creative thinking, problem-solving, and strategic/tactical planning skills.
- Strong understanding of business and sales processes and internal controls.
- Demonstrated experience using new tools and software systems to improve the effectiveness and efficiency of the Sales organization.
- Ability to lift 25lbs with or without accommodations
Salary:
- $35.00/hr - $45.00/hr CAD depending on experience (Compensation will vary based on skills, experience and location; it is not typical to be hired at or above the top of the salary range).
Compensation and Benefits:
- Salary Range: The annual base salary for this position is $35.00/hr - $45.00/hr The exact hourly rate offered will be based on the candidate’s qualifications and experience relative to the requirements of the role.
Vacancy:This posting is intended to fill a current vacancy.
AI Disclosure:Please note that artificial intelligence (AI) tools are not used to assess candidates during the hiring process.
Disclaimer:
The above information on this job description and specification has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
