4-year college degree preferred in business-related studies
Experience in system/software administration and project management
Ability to identify and monitor CRM system issues
Proficient in MS Excel and PowerPoint; familiarity with Salesforce preferred
Strong communication skills with a flexible and creative mindset
Excellent attention to detail and organizational skills
Experience in data analysis and reporting
Responsibilities
Develop and maintain CRM strategy aligned with business goals
Set standards and governance guidelines for CRM usage
Oversee daily CRM operations and system performance
Manage updates and ensure data integrity
Analyze CRM data to identify trends and support strategic decisions
Collaborate with cross-functional teams to meet CRM needs
Provide training and support to CRM users
Benefits
Competitive base salary with performance-based incentives
401(k) match of $1-for-$1 up to 4% quarterly plus 2% annual contribution
Discounted stock purchase plan for Deutsche Post AG shares
Comprehensive medical plans covering various services
Optional vision and dental coverage
Generous paid time off including holidays and accrued vacation/sick days
Full Job Description
Job Title: Sales Operations CRM Lead
Job Location: Edison, New Jersey
Job Objectives Lead CRM strategy and governance for US Sales Operations, ensuring optimization of CRM processes, data integrity, and integration with other company systems. Drive adoption, analytics, and compliance while serving as the US focal point to regional/global CRM teams.
Key Responsibilities
CRM Strategy & Governance
Develops and maintains a CRM strategy that supports overall business goals.
Sets standards, processes, and governance guidelines for how the CRM is used.
Participates in planning for the CRM roadmap, including upgrades, integrations, and automation opportunities.
System Management & Optimization
Oversees daily CRM operations, system setup, and performance.
Manages updates, new releases, and overall data integrity.
Identifies and implements improvements to workflows, automations, and customer experiences.
Data Management & Insights
Ensures customer data is accurate and consistent across all channels.
Manages dashboards and reports used by sales, marketing, and service teams.
Analyzes CRM data to spot trends, support segmentation, and guide strategic decisions.
Cross-Functional Collaboration
Works closely with Sales, Marketing, Operations, and IT to ensure the CRM meets each team's needs.
Acts as the main contact for CRM questions, requests, and escalations.
Turns business requirements into technical specifications for system changes or integrations.
Training & User Enablement
Provides training, documentation, and ongoing support for CRM users.
Encourages strong CRM adoption and ensures best practices are followed.
Collects user feedback and incorporates it into future system improvements.
Compliance & Security
Ensures CRM processes follow data privacy, security, and regulatory requirements.
Maintains proper access controls and oversees audit trail practices.
Impact
Increased Sales Effectiveness and Efficiency through clear processes.
Training of Sales team to insure process efficiency.
Motivated Salespeople through proper enhancement communication.
Proper portfolio management for performance accountability.
Data integrity via quality data integrity reviews.
Accurate analytics through properly connecting CRM with Operational Systems
Qualifications
4-year college degree preferred (business related studies)
Experience in the administration, Maintenance of a system/software, Project management, Trainer experience at a Corporation is an advantage
Ability to monitor and identify current and potential issues that affect CRM system & processes
Solid MS Excel and PowerPoint skills with ability to get familiar with new systems - experience with SalesForce and CRM preferred
Strong communicator, flexible, creative and motivated
Excellent attention to detail, prioritization and organizational skills
Excellent English both spoken and written
Ability to drive initiatives individually and at the same time work as part of a team
Data analysis and reporting experience
Employment Terms
Full-time, Permanent role
Standard 40-hour work week
Travel up to 25%
Must have authorization to work in the US
Pay Range: $90,656.25 - $120,875.00+ (Based on Experience)
Benefits (All Non-Union Employees)
Compensation: Competitive base salary plus role dependent performance-based incentives.
401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
Vision: Optional coverage for exams, frames, and contacts.
Dental: Optional coverage for preventive, basic, and major services.
Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.
About DHL Group
DHL Group is a German multinational package delivery and supply chain management company. It is part of the larger Deutsche Post DHL Group. DHL operates in over 220 countries and territories worldwide, making it the most international company in the world. With a workforce exceeding 550,000 employees, DHL is one of the largest employers in the world.
