Ability to thrive in a fast-paced, dynamic environment
Proficient in operational process organization and execution
Demonstrated leadership that inspires others
Strategic problem-solving based on research and critical thinking
Experience in driving positive outcomes through measurable objectives
Comfortable with change and challenging the status quo
3+ years of management experience in sales and operations
Responsibilities
Establish deep client relationships to drive repeat business
Deliver memorable client experiences and maximize appointment results
Inform clients about in-store events to enhance engagement and loyalty
Identify spending patterns to increase client wallet share
Leverage marketing tools for new client acquisition
Utilize technology for 24/7 client service and relationship management
Recruit and onboard new team members with urgency
Coach and develop team members to enhance their personal brand and selling skills
Benefits
Medical, vision, and dental insurance
401(k) retirement plan
Basic and supplemental life insurance
Disability insurance
Variety of additional voluntary benefits
Associate discount
Opportunities for career advancement
Culture promoting work/life balance
Full Job Description
Job Description:
Who You Are:
Possess strong interpersonal and collaboration skills
Ability to work in a fast paced environment where no one day is the same
Able to organize and execute operational processes
Inspire others through thoughtful leadership
Able to strategically come up with solutions based on research and critical thinking
Drive positive outcomes through objectives and measures, monitors progress and results successfully
Constantly look for ways to improve the way things are done and comfortable with change and challenging conventions
You Also Have:
Proficiency in utilizing available technology, including clienteling tools and social media (social selling), and MS Office is required
Must be flexible in scheduling as the business needs require evening, weekend and holiday schedules
3+ years of management experience and a proven track record of success managing a selling and operations workforce and achieving results
As The Sales Manager, You Will:
I. Sales
Establish deep relationships with clients and drive repeat business to achieve sales goals and event goals
Relentlessly and consistently deliver memorable client experiences to all; plan client appointments to maximize results
Maximize every appointment with a client and those of the client's network
Inform clients of in-store events to enhance their experience of Saks and increase engagement and loyalty, partners the Store Director and Area Marketing Manager to identify Top Clients and seamlessly execute SFA Events and Experiences, including NY Experience, small for all and Limitless experiences
In partnership with the Store Director and Area Marketing Manager executes the Events and Experience
Identify patterns in client spend and identify opportunities to increase wallet share
Increase new client acquisition by leveraging various marketing tools such as, social media platforms, referrals and networking
Easily pivot priorities based on business needs
Use multiple channels of technology to strengthen existing relationships and drive new client acquisition
Use a clienteling tool to stay connected with the client and make targeted recommendations based on shopping history and preferences
Use technology to deliver 24/7 service
Take initiative to stay informed on new merchandise deliveries in the store to maximize selling potential
II. PEOPLE LEADERSHIP
Responsible for actively recruiting and filling open roles with a sense of urgency
Seamlessly onboard and train new hires
In select stores, coaches and develops a team of Managers to ensure the achievement of maximum sales and growth in line with company vision and goals
Coach and develop Style Advisors to build their personal brand as a fashion authority through proactive outreach
Coach and develop Style Advisors to leverage social media platforms to promote themselves as a fashion influencer and broaden connections beyond client base
Drive continued education initiatives for Managers and Style Advisors, with a focus on product knowledge training, client events and experiences, and targeted selling and clienteling
Foster an environment of accountability through ongoing coaching of company policies and procedures, including ongoing performance management as needed
Your Life and Career at SFA:
Be a part of a team of disruptors focused on stores and redefining the luxury experience
Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate
A culture that promotes a healthy, fulfilling work/life balance
Benefits package for all eligible full-time Associates (including medical, vision and dental)
An amazing Associate discount
Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).
Salary Range $85,808 - $107,260*
Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.
