Job SummaryThe General Manager position is located at the Leonard B2B Orlando, FL location, with operations in the U.S. and has overall responsibility for overseeing daily operations, financial performance, and team leadership within the upfit center, ensuring commercial vehicles are customized, produced, and delivered to the highest standards of quality, efficiency, and customer satisfaction. This position reports directly to the VP of Commercial and has up to six direct reports.
Job Responsibilities- Leads, mentors, and manages a team of upfit technicians and administrative support staff.
- Creates a culture of accountability, safety, and high performance.
- Oversees staffing, scheduling, training, and performance evaluations.
- Manages daily workflow and shop productivity to ensure projects are delivered on time.
- Enforces safety standards, OSHA compliance, and company procedures.
- Develops and implements process improvements to reduce downtime and improve efficiency.
- Acts as the primary contact for large commercial customers, OEMs, and fleet managers.
- Partners with sales and fleet account managers to coordinate order intake, timelines, and specifications.
- Provides solutions for complex customer requests and technical challenges.
- Oversees the upfit center's P&L, budgeting, forecasting, and cost control measures.
- Tracks and analyzes KPIs such as turnaround time, quality performance, labor efficiency, and profitability.
- Identifies growth opportunities through vendor partnerships, service expansions, and process optimization.
- Ensures all vehicles undergo thorough inspections, testing, and quality checks before delivery.
- Identifies gaps in process and drive best practices for consistency and standardization.
- Stays current on industry trends, emerging technologies, and regulatory changes.
Other DutiesPlease note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Competencies (skills, knowledge, and abilities)- Strong leadership skills with the ability to coach, motivate, and build high-performing teams.
- In-depth knowledge of vehicle upfitting, fleet requirements, and commercial truck equipment.
- Business and financial acumen, with experience managing budgets and P&L.
- Excellent communication and interpersonal skills to manage internal teams, customers, and vendors.
- Strong organizational and project management skills with the ability to manage multiple priorities.
- Problem-solving mindset with a focus on innovation and continuous improvement.
- Proficiency in Microsoft Office Suite and project scheduling software.
Education/Experience Requirements- Bachelor's degree in Business, Operations Management, Automotive Technology, or related field preferred (or equivalent work experience).
- Minimum of 5 years of operations management or automotive/truck upfitting/fleet services experience required.
- Proven leadership experience managing teams in a production or service environment.
- Experience working with OEM dealers, fleet management companies, or government agencies strongly preferred.
- Knowledge of supply chain, vendor relations, and inventory management.
TravelTravel may be required within a 50-75 mile radius.
What does Leonard Offer?- Competitive salary compensation.
- Competitive benefits package.
- 401K with a Company match.
- Paid days off: holidays and vacation.
- Continuous training and growth opportunities to build your career with Leonard.
Physical Requirements- Ability to remain in a stationary position for periods of time while performing administrative duties.
- Ability to move throughout the shop and office areas, inspecting projects and interacting with staff.
- Capability to lift up to 30 lbs. occasionally (equipment, parts, or tools).
- Frequent standing, walking, bending, and reaching required in the shop environment.
- Ability to use standard office equipment (computer, phone, copier) and basic shop tools when needed.
Work environment includes exposure to moderate noise, shop equipment, and vehicle areas.
