5-7 years of experience in Shipping and Logistics & Services
Proficiency in Ocean, Air, Intermodal, or bundled logistics
Fluent in English and Mandarin
Strong ownership mentality and stakeholder management skills
Willingness to travel within Malaysia
Dynamic, driven, and adaptable personality
Responsibilities
Cultivate and expand local business relationships for standardized products
Manage and develop long-term growth strategies within customer portfolios
Collaborate with product teams to drive revenue growth
Create comprehensive account business plans for key customers
Identify opportunities aligned with Ocean and Logistics product strategies
Offer tailored product solutions to meet customer needs
Monitor local NPS and implement initiatives to enhance customer satisfaction
Benefits
Opportunities for professional development and growth
Dynamic work environment with a focus on innovation
Collaborative culture with strong emphasis on teamwork
Exposure to diverse markets and customer segments
Travel opportunities within Malaysia
Full Job Description
Key Responsibilities
Client Relationship Management & Development
Cultivate and expand local business relationships, ensuring high performance across all customer portfolios interested in standardized products with shorter sales cycles. Customer profiles and portfolios will vary depending on market dynamics and individual needs.
Client Strategy & Planning
Manage and develop relationships within the assigned customer portfolio, focusing on long-term growth including developing new accounts
Collaborate closely with product teams to drive and deliver revenue growth.
For customers with significant regional importance, create comprehensive account business plans that include both Ocean and Logistics & Services products.
Sales Management
Maintain a broad view of the customer’s business within the designated geography/segment
Identify and capitalize on opportunities aligned with Ocean and Logistics product strategies.
Offer product solutions tailored to customer-specific needs.
Define and adjust business targets in response to market trends and asset availability.
Partner with the Trade and Product Manager to formalize commercial strategies, ensuring the optimization of assets.
Customer Satisfaction
Actively monitor local NPS across segments, implementing initiatives to enhance customer satisfaction across all local accounts.
Stakeholder Management
Build and maintain strong relationships with stakeholders across area, regional, and global functions.
Provide insightful feedback to the Malaysia Sales Lead, leveraging customer feedback to drive improvement.
Who we are looking for
Proven expertise in Shipping and Logistics & Services is essential.
Experience in handling Ocean, Air, Intermodal, or bundled logistics is highly desirable.
Fluent English and Mandarin communication is mandatory.
Strong sense of ownership and excellent stakeholder management skills are crucial to success in this role.
Willingness to travel within Malaysia
Dynamic, high driven and adaptability
About MaerskSealand
Maersk Sealand is a Danish shipping company that provides container shipping services. The company was founded in 1904 and is headquartered in Copenhagen, Denmark. Maersk Sealand is a subsidiary of A.P. Moller-Maersk Group, a global conglomerate that operates in various industries including shipping, logistics, and energy. Maersk Sealand has a fleet of over 700 vessels and serves clients in various industries including retail, automotive, and healthcare.
