2 years of experience in a similar industry leading sales efforts for service-based businesses
Proven track record in hiring, training, and mentoring sales representatives
Experience in establishing KPIs and implementing strategic plans to enhance performance metrics
Ability to analyze operational records to project sales and assess profitability
Responsibilities
Coordinate with leadership to set operational goals aligned with company objectives
Develop and empower a skilled workforce to enhance customer service
Oversee staffing, training, and performance evaluations of the sales team
Implement strategies to meet organizational goals and objectives
Lead accurate and timely sales forecasting efforts
Monitor sales activities to ensure they meet company standards
Formulate plans to improve customer conversion rates and departmental KPIs
Benefits
Competitive pay
Employee ownership opportunities
Industry-leading training programs
Leadership development and career growth tracks
Comprehensive and affordable benefits package
Recognized as a top workplace with an award-winning culture
Full Job Description
The Sales Manager oversees and works with leadership personnel to coordinate the sales operations of one Groundworks-affiliated branch location in accordance with the standards of the organization. The Sales Manager, through their direct reports, guides all sales activities, ensuring the execution of the organizational strategy to achieve maximum customer satisfaction, sales, and profitability.
Duties and Responsibilities
Coordinates with the General Manager, Regional leadership and Chief Officers to develop operational goals for the business unit that also support the long-term goals of the company
Develops a superior workforce that is well-trained, engaged and empowered to service customers effectively and efficiently
Coordinates staffing, training, and performance evaluations of sales team
Implements strategies that achieve the goals and objectives of the organization
Leads field forecasting efforts, ensuring accurate and timely forecasts
Inspects sales activity to ensure quality and quantity of sales meet company expectations
Supervises and coordinates sales team activities including, but not limited to the sales of foundation repair, basement waterproofing and crawl space repair services
Formulates and implements strategic plans to improve customer conversion ratios and department KPI's
Resolved customer complaints regarding sales and service as needed
Monitors customer preferences to determine focus of sales efforts
It is an essential function of this job that the employee regularly and reliably reports to work on time each working day.
All other duties as assigned
Qualifications
2 years of experience in comparable industry, leading and supervising sales efforts for service/solutions-based business
Experience hiring, training, coaching and mentoring sales representatives
Experience establishing KPI's and implementing strategic plans to improve metrics
Experience reviewing operational records and reports to project sales and determine profitability
Working Conditions
Full-time position, typically office-based, with potential for hybrid work arrangements.
Fast-paced and dynamic environment, often requiring immediate attention to sales activity.
Collaborative setting, working closely with various internal departments and external partners .
May require occasional extended hours to monitor and respond to online sales activity or manage urgent issues.
What We Provide
Competitive Pay
Employee Company Ownership Opportunities
Industry Leading Training Programs
Leadership Development and Career Growth Tracks
Comprehensive and Affordable Benefits Package
Top Workplace with Award Winning Culture
The anticipated salary range is the expected hiring range for this role in Massachusetts is $89,185.24 - $111,481.55. Final compensation will be based on an evaluation of each candidate's qualifications, relevant experience, demonstrated capabilities, and work location.
