The Sales & Business Manager will be responsible for
the entire sales transaction-from customer engagement, desking and coaching the sales team, through financing, compliance, and final delivery. This eliminates the handoff mentality that often exists between Sales and F&I while increasing accountability for profitability and customer experience.
Salary$110,000 - $150,000 annually
OutcomesSuccessful candidates will:
- Lead all retail sales activities and oversee the daily operation of the sales department.
- Evaluate customer needs and budgets while assisting RV Sales Associates in selecting the appropriate RV and negotiating customer deals.
- Desk deals, structure transactions, and assist in closing customers when necessary.
- Offer financing, extended service contracts, GAP, and other protection products while explaining all available options to customers.
- Process and secure financing by accurately completing credit applications, lender documentation, legal disclosures, and all required paperwork.
- Maintain strong working relationships with lending institutions and manufacturer finance partners.
- Ensure every retail customer is presented finance and protection product options.
- Maintain compliance with all federal, state, lender, DMV, and dealership regulations governing vehicle sales and financing.
- Conduct inspections of customer trades and approve final reconditioning decisions.
- Resolve customer concerns promptly while maintaining high customer satisfaction standards.
- Conduct daily sales meetings, lead development meetings, and monthly one-on-one coaching sessions with RV Sales Associates.
- Train and coach sales staff on selling skills, financing options, product knowledge, CRM usage, and dealership processes.
- Implement dealership sales initiatives, promotions, policies, and procedures.
- Monitor dealership KPIs including: Closing Ratio, Write-Up Percentage, Finance Penetration, Product Penetration, Gross Profit, Customer Satisfaction, Salesperson Performance
- Review deals for profitability, compliance, and accuracy prior to funding.
- Coordinate closely with Parts, Service, and Delivery departments to ensure outstanding customer experiences.
- Attend off-site shows, manufacturer events, and training programs as requested.
- Perform additional duties assigned by the Director of Motorized Sales.
Supervisory ResponsibilitiesAs the senior sales leader within the store, this position provides leadership, coaching, scheduling, hiring recommendations, performance evaluations, accountability, and disciplinary recommendations while partnering with department managers to ensure exceptional dealership operations. This position directly supervises:
- RV Sales Associates
- Receptionist
Qualifications- High school diploma required
- Associate or Bachelor's degree preferred
- Minimum 5 years leadership experience in automotive or RV retail
- Minimum 3 years sales management experience
- Finance & Insurance experience preferred
- Valid driver's license
- Weekend work required
Competencies- Demonstrates a high level of integrity and professionalism.
- Strong leadership, coaching, and accountability skills.
- Excellent negotiation and closing abilities.
- Thorough understanding of RV financing, compliance, and lender programs.
- Ability to motivate and develop high-performing sales teams.
- Excellent verbal and written communication skills.
- Strong customer conflict resolution abilities.
- Detail oriented with exceptional organizational skills.
- Proficient with dealership software, CRM systems, Microsoft Office, and spreadsheets.
- Ability to prioritize multiple responsibilities in a fast-paced environment.
- Commitment to delivering an outstanding customer experience.
Disclaimer- All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
- This job description in no way states or implies that these are the only duties to be performed by the employee(s) occupying this position. Employees will be required to follow any other job related instructions and to perform any other job-related duties requested by their supervisor.
- The company reserves the right to add to/revise an employee's job duties at any time at its discretion.
- This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
