JOB DESCRIPTION: SALES ADMINISTRATIVE AND ESTIMATING MANAGERLocation: Dallas, TX
Reports To: Sales Manager
Position Type: Full-Time, Salary
Salary: $144,700
About This RoleThe Sales Administrative and Estimating Manager is responsible for overseeing the Account Management, Inside Sales, and Estimating teams, ensuring exceptional customer service, accurate order processing, efficient estimating operations, and strong coordination between sales and internal departments. This role supports business development, customer relationships, and revenue growth while maintaining knowledge of Arcadia, Inc., Wilson, and Arcadia Custom product offerings.
- Team & Customer Management: Lead and support account management and inside estimating staff, oversee customer and architectural inquiries, and ensure exceptional service related to product selection, pricing, lead times, and order status.
- Estimating & Sales Support: Oversee quotation preparation and follow-up through V6 and/or D365, manage estimating capacity and workloads, provide hardware and product support, and assist the outside sales team with customer opportunities.
- Order Management: Review customer purchase orders for accuracy, oversee order entry and processing through shipment, monitor order progress, and resolve discrepancies, backorders, returns, and customer concerns.
- Operations Coordination: Collaborate with Engineering, Procurement, Production, and Scheduling to coordinate material availability, inventory requirements, production timelines, critical orders, and intercompany transfers.
- Financial & Administrative Support: Assist with customer credit requests, support Accounts Receivable collections, monitor open orders and shipped-not-invoiced transactions in D365, and maintain accurate sales, backlog, and customer activity reports.
- Business Development: Participate in customer and architectural visits, develop relationships with customers and industry professionals, identify account growth opportunities, and support sales meetings and product training.
- Industry Knowledge: Develop and maintain a strong understanding of Arcadia, Inc., Wilson, and Arcadia Custom product lines, technical specifications, manufacturing processes, and competitive positioning.
- Performance & Accountability: Monitor customer satisfaction, quotation turnaround times, order accuracy, team performance, issue resolution, and revenue growth.
- Communication & Leadership: Foster strong cross-functional collaboration among account management, outside sales, engineering, procurement, production, and other internal departments.
Qualifications & Skills- Strong leadership, organizational, and communication skills.
- Experience managing customer service, inside sales, account management, or estimating teams preferred.
- Strong customer service and problem-solving abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency in Microsoft Office applications.
- ERP experience preferred, particularly V6 and/or Microsoft Dynamics 365 (D365).
- Ability to learn technical products, specifications, and manufacturing processes.
- Resourceful, proactive, and detail-oriented.
Work AuthorizationApplicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
JOB DESCRIPTIONACKNOWLEDGEMENT FOR:----------- Sales Administrative and Estimating Manager -----------This job description is intended to provide a general overview of the requirements of the position and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. The role may require the performance of other essential and non-essential functions not specifically listed. Management reserves the right, at its sole discretion, to modify, change, or otherwise revise this job description at any time, with or without notice. Nothing in this job description is intended to create a contract of employment of any kind. Employment with Arcadia Products, LLC is strictly on an at-will basis.
